Operations: Page 86
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Starbucks to license exclusive technology with new partnership
Brightloom, formerly eatsa, will create an all-in-one platform, which will include the coffee giant's mobile and loyalty technology, that will be available to the wider industry.
By Julie Littman • July 23, 2019 -
Red Robin's investor fight symptom of a changing Wall Street
The casual dining company is just one of many under the microscope of shareholders lately, and more will likely be next.
By Julie Littman • July 22, 2019 -
Uber Eats launches restaurant accelerator to cover "selection gaps"
The company's three-week program in London will sponsor five to seven concepts that can help increase food offerings in areas where options are scant.
By Lauren Manning • July 22, 2019 -
Private equity firm triples investment with Jack's Family Restaurants sale
Onex Group is in the process of selling the casual dining chain, reportedly receiving $835 million in proceeds from the transaction compared to its original investment of $234 million.
By Alicia Kelso • July 22, 2019 -
Column
Shift Change: Luby's, Checker's & Rally's boost IT teams
This week's Shift Change highlights new executives at Rave Restaurant Group, Freshii, QDOBA, Checker's & Rally's and Luby's.
By Julie Littman • July 19, 2019 -
Impossible Foods shortage ends — for now
Even though the plant-based meat manufacturer has stepped up operations on multiple fronts, another shortage could occur if demand were to spike.
By Lauren Manning • July 19, 2019 -
Deliveroo will now buy and deliver ingredients to restaurants
The U.K.-based company claims its program, where it procures food supplies on behalf of multiple eateries, can save small operators up to 40%.
By Julie Littman • July 19, 2019 -
69% of restaurants use multiple technologies, but many want all-in-one system
Despite reporting having numerous vendors for tasks like POS and labor, many expressed the need to consolidate for efficiency in a recent Toast survey.
By Alicia Kelso • July 18, 2019 -
Despite plant-based boom, beef burgers still reign supreme
While consumers ordered 228 million plant-based burgers at QSRs, up 10% from last year, 6.4 billion beef burgers were served in the same time period.
By Lauren Manning • July 18, 2019 -
McDonald's to test plastic-free toys in British Happy Meals
Following a petition with nearly 400,000 supporters, the fast food chain says it's exploring ways to reduce plastics in the U.K., but has yet to commit to similar goals in the U.S.
By Julie Littman • July 18, 2019 -
McDonald's inks deal with DoorDash, ending exclusivity with Uber Eats
After two years, the fast food chain added a second delivery partnership, a move that will likely appease some franchisees, but could be a blow to Uber Eats.
By Alicia Kelso • July 17, 2019 -
Under pressure, Domino's ups the ante on tech
Squeezed by third-party aggregators, the pizza chain is launching a nationwide e-bike program and adding GPS tracking to improve delivery.
By Julie Littman • Updated Aug. 13, 2019 -
Courtesy of Roti
Self-service kiosk market to reach $30.8B
A number of QSR players like McDonald's are adopting the technology, but the value proposition remains unclear.
By Lauren Manning • July 17, 2019 -
Just Eat adds restaurant hygiene ratings to app
The feature is Just Eat's latest push to improve food safety, which has included dropping restaurants with a zero rating and investing over $1 million to help eateries improve scores.
By Lauren Manning • July 16, 2019 -
Domino's Australia improves pizza quality scores with AI
The DOM Pizza Checker, which was deployed in Australia and New Zealand in May, increased quality scores by 15% in its first month.
By Alicia Kelso • July 16, 2019 -
Starbucks rolls out express store in China
The new stripped-down format, which is focused on delivery and mobile orders, will better position the coffee chain against its growing competitor Luckin.
By Lauren Manning • July 15, 2019 -
Global fast food market to surpass $690B by 2022
Popularity of fast food in emerging economies, an increased preference for quick, inexpensive food, and growth in sales at the drive-thru are projected to keep the segment growing.
By Julie Littman • July 15, 2019 -
Column
Shift Change: Papa John's taps new chief restaurant operations officer
This week's Shift Change also highlights executives at &pizza, Bonchon, REGO Restaurant Group and CraftWorks Holdings.
By Emma Liem Beckett • July 12, 2019 -
Subway to remodel 10,500 stores by 2020
With the help of the sandwich chain's $100 million grant program, 40% of its franchised restaurants will be upgraded by the end of next year.
By Lauren Manning • July 12, 2019 -
Waitr's new fee structure faces swift backlash from restaurant partners
A week after announcing changes to its terms that include performance-based commission, at least 20 restaurants plan to boycott the delivery company.
By Alicia Kelso • July 12, 2019 -
Grubhub 'cybersquatting' outcry signals changing delivery landscape
Accusations of hidden fees and buying domains without permission highlight a need for clearer communication between third-party providers and restaurants.
By Julie Littman • July 11, 2019 -
Eat Mor Chikin? McDonald's franchisees aim to compete with Chick-fil-A
With the chicken chain growing rapidly, especially in the southeast, the National Owners Association told franchisees in an email Tuesday that the burger giant needs to perfect a premium chicken sandwich.
By Julie Littman • July 10, 2019 -
Fast casuals rev up drive-thru, mobile pickup plans
Chains like Chipotle, Cava and Blaze Pizza are testing drive-up windows but may soon find it more difficult to find ideal locations.
By Julie Littman • July 10, 2019 -
Crate & Barrel to add restaurant concept to up to 15 stores
Table at Crate opened in Chicago in July and did so well that CEO Neela Montgomery wants to expand its partnership with Cornerstone Restaurant Group.
By Emma Liem Beckett • Updated Sept. 17, 2019 -
Waitr to add alcohol delivery
The company will start delivering alcohol for the first time after the Louisiana governor signed two bills into law allowing for the service with proper permits.
By Alicia Kelso • July 9, 2019
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