MOD Pizza taps Johnny Rockets, Panera vet as COO

John Maguire joins the fast-growing chain as it focuses heavily on expansion and growth, with plans to open about 100 restaurants in 2018.

By Emma Liem Beckett • Oct. 8, 2018

Chipotle's head of food safety to step down next year

Word of James Marsden's retirement comes just a few months after the chain's largest foodborne illness outbreak to date.

By Emma Liem Beckett • Oct. 5, 2018

Culture, career advancement are top draws for Gen Z workers, survey finds

As the industry struggles with a volatile labor market, results from the National Restaurant Association Educational Foundation suggest that businesses looking to lure this demographic should create flexible, ethical, diverse and positive workplaces.

By Morgan Fecto • Oct. 4, 2018

TGI Fridays snags Ruby Tuesday CEO

Ray Blanchette takes the helm of the fast-casual chain in the midst of its brand overhaul, which includes ramping up its bar offerings and experimenting with alcohol delivery.

By Jacqueline Renfrow • Oct. 3, 2018

Could Sweetgreen's new pickup station model disrupt delivery?

The salad chain's new Outpost service, which offers no-fee delivery service to participating corporate offices, eliminates customer need for third-party services like DoorDash during lunchtime. 

By Morgan Fecto • Oct. 2, 2018

Shake Shack's 'Innovation Kitchen' allows for real-time product testing

The kitchen, located beneath the company’s corporate headquarters in New York City, enables chefs to spontaneously create dishes for customers upstairs. If the experiments are popular, they could be rolled out across the chain. 

By Alicia Kelso • Oct. 1, 2018

KFC taps Yum Brands vet as CEO

Current president and COO Tony Lowings will replace Roger Eaton, who oversaw the fast food chain's successful rebrand and pivot away from antibiotic-raised chicken, in January. 

By Morgan Fecto • Oct. 1, 2018

Starbucks to conduct corporate layoffs, executive restructuring

It's perhaps the first overhaul of Starbucks' corporate leadership since CEO Kevin Johnson took over for former longtime CEO Howard Schultz in 2017.

By Ryan Golden • Sept. 28, 2018

Restaurant managers ignored race harassment, EEOC suit says

Harassment generally becomes actionable when an employer fails to act; that's why manager training is so crucial.

By Lisa Burden • Sept. 24, 2018