Operations


  • a nighttime image of a Carl's jr
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    slobo via Getty Images
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    Carl’s Jr franchisee says California’s $20 minimum wage led to bankruptcy

    Friendly Franchisees Corp.’s subsidiary Sun Gir said the wage increase led to significant operating expenses, which were exacerbated by declining sales.

    By April 8, 2026
  • Five premium soft drinks developed by Pepsi for deployment at Saucy by KFC.
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    Courtesy of Pepsi
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    KFC’s Saucy adds premium Pepsi Drips products

    The chicken chain’s tender-focused spinoff is getting four new beverages that combine soda with premium ingredients like blue raspberry boba.

    By April 8, 2026
  • Trendline

    Back-of-house Technology

    From AI-enhanced inventory management systems and analytics to robot-powered kitchen equipment, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover. 

    By Restaurant Dive staff
  • An image of a black sign with a yellow star and workding that says Carl's Jr drive thru
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    Walter Cicchetti via Getty Images
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    Major Carl’s Jr franchisee in California files for bankruptcy

    A 65-unit operator filed for Chapter 11 protections under various subsidiaries after owning the sites for more than two decades. 

    By Updated April 7, 2026
  • An image of a black building with windows and The Cheesecake Factory signage.
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    Maddie Meyer via Getty Images
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    The Cheesecake Factory, Chick-fil-A leads AUVs among major restaurant chains

    Pizza brands, sandwich chains and beverage concepts tended to have weaker average unit volumes than casual dining brands and chicken QSRs in 2025, according to Circana’s data.

    By April 6, 2026
  • An image of arms holding up drinks with a Mixue store in the background
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    Courtesy of Mixue
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    How international restaurant brands are reshaping the US market

    Luckin Coffee, Mixue and other chains are winning over consumers with digital-first operations and experiential dining experiences.

    By Michael Brady • April 6, 2026
  • A picture of Burger King signs.
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    Justin Sullivan via Getty Images
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    Burger King to hire 60K workers as part of turnaround

    Investment in menu items, marketing and renovations have helped the chain bring in customers. Now it needs the workers to serve them.

    By April 2, 2026
  • A Starbucks barista hands a customer a coffee
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    Courtesy of Starbucks
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    Starbucks adds performance bonuses for frontline workers

    Baristas and shift supervisors could see $300 quarterly bonuses starting in July, while Starbucks is expanding tipping across ordering channels.

    By Updated April 3, 2026
  • An image of a McDonald's with a playplace
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    M. Suhail via Getty Images
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    McDonald’s sets date for Under $3 Menu debut

    The value menu, which launches April 21, will include at least 10 items and builds on the chain’s strategy of boosting traffic with low-priced items.

    By April 2, 2026
  • The exterior of a Dave & Buster's restaurant.
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    Brandon Bell / Staff via Getty Images
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    Dave & Buster’s CEO: Guest experience ‘can never exceed’ staff experience

    The chain is reducing turnover, increasing engagement and “fostering a collaborative culture” among employees to drive traffic, Tarun Lal said.

    By Bryan Wassel • April 2, 2026
  • An image of a gray building with a white logo that says "Shake Shack"
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    Brandon Bell via Getty Images
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    Shake Shack will overhaul its tech with focus on AI, loyalty

    The fast casual burger brand hopes a new rewards system, modernized point-of-sale platform and AI-backed operational analytics will aid its growth.

    By April 2, 2026
  • An image of a small restaurant with people gathered around. Thereis 7 Brew signage.
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    Permission granted by 7 Brew
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    7 Brew will open its first college location in the fall

    The fast growing coffee chain’s non-traditional walk-thru locations at high-traffic retailers and universities could help it strengthen its on-premise experience.

    By April 1, 2026
  • An image of a McDonald's sign
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    JillianCain via Getty Images
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    McDonald’s creates US COO role

    Skye Anderson will return to McDonald’s USA after serving as president of the chain’s global business services for three years.

    By April 1, 2026
  • An image of a brick restaurant with white signage that says "Pizza Inn"
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    The image by Rsa182 is licensed under CC BY-SA 3.0
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    Why Rave Restaurant Group cut ties with Uber Eats

    Pizza Inn’s owner said the chain is focusing on dine-in traffic through value offerings instead of increasing volume through unprofitable orders.

    By Updated April 1, 2026
  • An image of three iced coffees with a sky blue background
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    Permission granted by IHOP
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    IHOP expands value platform, launches proprietary coffee

    The menu updates are part of the chain’s strategy to drive traffic with wallet-friendly offers and boost check averages with premium items.

    By March 31, 2026
  • An evening image of a restaurant
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    Permission granted by First Watch
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    First Watch cuts its COO

    As part of an operations leadership restructure, the company let Dan Jones go on Friday after he served four years in that position.

    By March 31, 2026
  • Three toasted sandwiches and a small cup of Papa Johns garlic sauce on a white table in front of a green background.
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    Courtesy of Papa Johns
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    Papa Johns launches toasted sandwich lineup

    Under pressure from Domino’s growing market share, Papa Johns launched a new menu category that could expand its reach across consumer cohorts.

    By March 30, 2026
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    Smallhands Creative

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    Sponsored by Toast

    Choosing a POS system: What restaurant operators prioritize in 2026

    A practical guide to how restaurants evaluate POS systems in 2026, including real operator insights.

    By Tessa Zuluaga • March 30, 2026
  • Town Pump
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    Retrieved from Town Pump.
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    Town Pump to place standalone coffee kiosks in its parking lots

    The 400-square-foot sites will be branded as Stonehouse Coffee Shots, after the retailer’s coffee program, and will feature pickup and drive-thru windows.

    By Brett Dworski • March 27, 2026
  • An image of smartphone screens highlighting private dining options on OpenTable
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    Courtesy of OpenTable
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    How OpenTable’s updated client agreements will impact restaurants

    Effective April 16, the reservation platform said it will require its partner operators to agree that it is the primary table management system to ensure accuracy and guest data protections.

    By March 26, 2026
  • An image of three large platters in the forefront with various food items. I nthe bagkround there are three cups, chips and tortillas.
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    Courtesy of Chipotle
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    How 10 major restaurant chains are overhauling their strategies

    From Wendy’s to Outback, heavyweight brands are investing in new menu items and operational improvements  — often accompanied by closures and renovations — to get back on track.

    By March 26, 2026
  • An image of a small Starbucks storefront with brown paneling and green siren logo inside an airport. Several people are sitting in chairs with luggage.
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    Brycia James via Getty Images
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    Starbucks tests new ordering channels for licensed stores

    Kiosks and scheduled orders could be coming to Starbucks cafes in airports, as the chain looks to speed up operations at high-traffic licensed stores.

    By March 25, 2026
  • A person holds a smartphone that shows tracking information for a delivery order from Domino's
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    Courtesy of Domino's
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    Domino’s uses AI to improve Tracker pickup and delivery times

    The tracking engine combines inputs from team members with machine learning to offer more accurate time estimates.

    By March 25, 2026
  • Popeyes opened its Times Square location in 2022.
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    Permission granted by Popeyes
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    Popeyes hires US COO from Burger King

    Chris Padoan's appointment signals a greater investment in Popeyes’ store-level execution, as the chain lags its chicken competitors in operations. 

    By March 25, 2026
  • A red sign that says Chick-fil-A on a white wall.
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    Bruce Bennett via Getty Images
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    Why Chick-fil-A is spending millions to build its own distribution network

    A $50 million Lubbock, Texas, facility will open in 2027, while the company builds at least four other distribution centers to serve hundreds of units.

    By March 24, 2026
  • Boxes of Panda Express lunches
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    JP Yim via Getty Images
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    Panda Express taps tech, distribution network to keep menu fresh

    The restaurant chain has only six months to lock in suppliers that can scale to demand for new menu items, Chief Supply Chain Officer Roland Ornelas said.

    By Antone Gonsalves • March 24, 2026