Operations
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Starbucks’ experience refinements are ‘turning engagement into rituals,’ CEO says
According to CEO Brian Niccol, better customer service and a revamped loyalty program are building trust with customers and making the brand more visible.
By Bryan Wassel • July 30, 2026 -
Chipotle’s efforts to engage customers with rewards in-restaurant pay off
“While food quality and generous portions bring guests through our doors, it's the experience we deliver that keeps them coming back,” CEO Scott Boatwright said.
By Kristen Doerer • July 30, 2026 -
Chipotle posts best quarterly same-store sales growth since 2024
The chain’s Recipe for Growth initiative, which launched in February, has already shifted momentum, with same-store sales up 2.2%.
By Julie Littman • July 30, 2026 -
Wingstop same-store sales drop for 5th straight quarter
CEO Michael Skipworth said the fast casual chain has many price-sensitive guests and will focus more on value and group occasions to boost sales.
By Julie Littman • July 30, 2026 -
Starbucks remodels, service tweaks are paying off
The coffee giant gained same-store sales momentum in the U.S. market with its third consecutive quarter of comps growth.
By Aneurin Canham-Clyne • July 30, 2026 -
Opinion
Quality without compromise: What restaurant operators really need in 2026
Consistent commitment to the best ROI can help eateries level up their business despite challenging consumer trends, writes Stacey Kinkaid, VP of product development and innovation at US Foods.
By Stacey Kinkaid • July 29, 2026 -
Sponsored by Simplot Global Food
10 ways to maximize your fryer oil
Extend fryer oil with these 10 tips that help reduce waste, improve quality and lower frying costs.
July 27, 2026 -
Gas price moderation won’t end restaurant consumer woes
Falling gas prices may not mean a return to consumer health, as wages fall and savings deplete, worsening the gap between restaurant winners and losers.
By Aneurin Canham-Clyne • July 22, 2026 -
Taylor Farms lettuce didn’t contain parasite behind diarrhea outbreak, FDA says
The agency said a previous finding was “a false positive,” but the supplier to companies such as Walmart and Taco Bell remains at the heart of an ongoing investigation.
By Phil Neuffer • July 22, 2026 -
Domino’s says order counts are up thanks to third-party delivery
Partnerships with Uber Eats and DoorDash are bringing in more new customers than the chain would have gained otherwise.
By Julie Littman • July 21, 2026 -
Taco Bell, QSR and fast casual traffic plunges after Cyclospora lettuce recall
Visits at the Mexican chain slid by 30% on July 17 after shredded lettuce in at least five states was tied to the outbreak.
By Julie Littman • Updated July 23, 2026 -
Sponsored by Craftable
How much is invisible waste costing your restaurant?
While most operators fret about increasing foot traffic and check size, there may be a surprising factor killing profits. And that’s restaurant waste.
July 20, 2026 -
Taco Bell traffic declines following diarrhea outbreak
The outbreak also resulted in a drop in visits at other chains that serve salad, such as Sweetgreen, Chopt and Panera, according to Placer.ai data.
By Julie Littman • July 17, 2026 -
Craveworthy Brands to open first multi-concept restaurant
With seven brands in one location, Crave Kitchen will offer multiple food options to students and faculty at Georgia Tech when it debuts in August.
By Julie Littman • July 17, 2026 -
Inappropriate touching, unwanted spanking costs Las Vegas restaurant group $2M
The court documents allege that Bouchon and the greater restaurant group failed to take appropriate action to prevent the harassment, even after receiving complaints.
By Caroline Colvin • July 17, 2026 -
Hardee’s franchisee says old stores, high costs led to bankruptcy
Superior Star said it absorbed significant, unexpected deferred maintenance expenses following its 2023 acquisition of scores of Hardee’s restaurants.
By Aneurin Canham-Clyne • July 17, 2026 -
Taco Bell lettuce supplier linked to diarrhea outbreak
Upwards of 1,600 people who contracted cyclosporiasis reported eating at the chain beforehand, the CDC and FDA said.
By Aneurin Canham-Clyne • Updated July 20, 2026 -
Wonder tops $9B valuation, raises $650M
The food hall company will use the latest funding round to support its ongoing expansion, marketplace growth and technology investments.
By Julie Littman • July 16, 2026 -
Retrieved from Casey's.
How Casey’s keeps outperforming its c-store and QSR peers
Executives and analysts credit a restaurant-style approach and steady execution for the retailer’s six years of positive inside same-store sales growth.
By Brett Dworski • July 16, 2026 -
Suburban mixed-use developments offer more foot traffic, challenges
Complexes with office and residential above retail can bring in guests and energy to restaurants, but the design and space may dictate their success.
By Danielle McLean • July 16, 2026 -
Taco Bell pulls some ingredients as cyclosporiasis outbreak grows
The brand said its decision was a voluntary precaution and that no specific brand or restaurant has been confirmed as the source of the outbreak.
By Aneurin Canham-Clyne • July 16, 2026 -
Panera adds limits to Sip Club beverage subscription
Beginning Aug. 19, members can redeem 30 drinks per month, instead of an unlimited amount each month.
By Julie Littman • July 14, 2026 -
Q&A
Why restaurant AI setbacks aren’t the whole story
AI tools that have a holistic view of restaurant operations can make operators more efficient, improve margins and even drive same-store sales growth, Par’s head of AI said.
By Aneurin Canham-Clyne • July 14, 2026 -
Starbucks rolls out quarterly bonuses for high-performing workers
The latest perks could help the chain attract and retain workers needed to sustain its turnaround drive.
By Aneurin Canham-Clyne • July 13, 2026 -
Zaxbys debuts in New York
The chicken tender brand’s New York City opening signals its ongoing national expansion, and comes as it emphasizes unit growth in new markets.
By Aneurin Canham-Clyne • July 13, 2026