Operations


  • QDOBA Burrito
    Image attribution tooltip
    Courtesy of QDOBA
    Image attribution tooltip

    Jalapeños served at Qdoba, Chipotle tied to Salmonella outbreak

    Both chains stopped  serving potentially contaminated peppers after hundreds of consumers across 27 states fell ill.

    By Aug. 7, 2026
  • A close up photograph of a partial Starbucks siren logo as seen from the top of an office building.
    Image attribution tooltip
    David Ryder via Getty Images
    Image attribution tooltip

    Starbucks targets 24-hour inventory replenishment

    The effort comes after the coffeehouse chain pulled the plug on an AI-powered inventory management tool after nine months.

    By Kelly Stroh • Aug. 7, 2026
  • An evening shot of a Portillo's restaurant
    Image attribution tooltip
    Courtesy of Portillo's
    Image attribution tooltip

    Portillo’s cuts 18% of corporate workforce

    The July 31 reduction was meant to simplify its corporate structure to allow for better focus, nimbler operations and improved restaurant-level support.

    By Aug. 7, 2026
  • A red sign with white lettering that says Wendy's below a logo of a girl with red hair and blue hair ties sits in a parking lot under a tree.
    Image attribution tooltip
    Brandon Bell via Getty Images
    Image attribution tooltip

    Wendy’s CEO moving with ‘urgency’ to revamp brand

    Robert Wright, who rejoined the chain in May, is already drafting a strategy that will focus on menu, marketing, digital, operations and restaurants to improve the chain’s sales and traffic.

    By Aug. 7, 2026
  • A black and purple restaurant exterior.
    Image attribution tooltip
    Duane Prokop via Getty Images
    Image attribution tooltip

    Taco Bell, Taylor Farms Cyclospora case count hits 6K

    The vast majority of the individuals sickened in the outbreak fell ill before Taco Bell and Taylor Farms removed potentially contaminated lettuce.

    By Aug. 6, 2026
  • A picture of Burger King signs.
    Image attribution tooltip
    Justin Sullivan via Getty Images
    Image attribution tooltip

    Burger King sales surge, but Popeyes faces uphill battle

    While Burger King’s revival has gained momentum in recent months, Popeyes has continued to struggle despite its turnaround efforts — but RBI has hope for the chicken chain’s sluggish sales.

    By Aug. 6, 2026
  • A car at a window picking up an order from a restaurant
    Image attribution tooltip
    Permission granted by Salad and Go
    Image attribution tooltip

    What led to Salad and Go’s downfall

    The fast casual chain faced significant expenses following an aggressive expansion. It also suffered from wilting demand and was unable to sell itself prior to filing for Chapter 11.

    By Aug. 6, 2026
  • A sign on a Chipotle restaurant.
    Image attribution tooltip
    Spencer Platt via Getty Images
    Image attribution tooltip

    Chipotle pulls some jalapeños over Salmonella concerns

    The brand, which has a long history of food safety scares, said its ingredient tracking system identified a batch of peppers that may have been affected.  

    By Aug. 5, 2026
  • The exterior of a Dave & Buster's restaurant.
    Image attribution tooltip
    Brandon Bell / Staff via Getty Images
    Image attribution tooltip

    Dave & Buster’s hires another CEO

    Darin Harper has moved into the top executive position from CFO, succeeding Tarun Lal, who retired effective Aug. 3.

    By Updated Aug. 4, 2026
  • Six drinks, all colorful, comprising the vanguard of McDonald's post-CosMc's premium drinks lineup.
    Image attribution tooltip
    Courtesy of McDonald's
    Image attribution tooltip

    McDonald’s CEO blames US traffic drop on execution problems

    The Golden Arches is acting with urgency to correct value issues and operational inefficiencies in the U.S. after a sales miss, executives said.

    By Aug. 4, 2026
  • An image of a Johnny Rockets counter.
    Image attribution tooltip
    Permission granted by Fat Brands
    Image attribution tooltip

    Why do so many restaurants insist on employee gimmicks?

    Canned phrases, scripted songs and choreographed dance routines aim to boost brand consistency and memorability but risk alienating customers and employees, experts say.

    By Michael Brady • Aug. 3, 2026
  • BJ's Restaurants' new chicken sandwiches
    Image attribution tooltip
    Courtesy of BJ's Restaurants
    Image attribution tooltip

    BJ’s posts strongest traffic gains in 4 years

    The chain’s turnaround — aided by value plays, menu innovation and marketing spend — is nearing an inflection point as it prepares to expand.

    By Aug. 3, 2026
  • A photograph of a building that with white signage that says Panera Bread. There is an empty parking lot out front and an outdoor patio on the right.
    Image attribution tooltip
    bgwalker via Getty Images
    Image attribution tooltip

    Panera to relocate HQ to Massachusetts

    The fast casual chain said the move to Weston is part of its Panera RISE strategy and will help foster more collaboration and decision-making.

    By July 31, 2026
  • A photograph of a brown sign with white lettering that says Starbucks Center.
    Image attribution tooltip
    David Ryder via Getty Images
    Image attribution tooltip

    Starbucks’ experience refinements are ‘turning engagement into rituals,’ CEO says

    According to CEO Brian Niccol, better customer service and a revamped loyalty program are building trust with customers and making the brand more visible.

    By Bryan Wassel • July 30, 2026
  • People walk past a Chipotle storefront.
    Image attribution tooltip
    Spencer Platt via Getty Images
    Image attribution tooltip

    Chipotle’s efforts to engage customers with rewards in-restaurant pay off

    “While food quality and generous portions bring guests through our doors, it's the experience we deliver that keeps them coming back,” CEO Scott Boatwright said.

    By Kristen Doerer • July 30, 2026
  • A sign on a Chipotle restaurant.
    Image attribution tooltip
    Spencer Platt via Getty Images
    Image attribution tooltip

    Chipotle posts best quarterly same-store sales growth since 2024

    The chain’s Recipe for Growth initiative, which launched in February, has already shifted momentum, with same-store sales up 2.2%.

    By July 30, 2026
  • A photo of the outside of a Wingstop.
    Image attribution tooltip
    Courtesy of Wingstop
    Image attribution tooltip

    Wingstop same-store sales drop for 5th straight quarter

    CEO Michael Skipworth said the fast casual chain has many price-sensitive guests and will focus more on value and group occasions to boost sales.

    By July 30, 2026
  • A smiling worker hands someone a ceramic mug of coffee.
    Image attribution tooltip
    Courtesy of Starbucks
    Image attribution tooltip

    Starbucks remodels, service tweaks are paying off

    The coffee giant gained same-store sales momentum in the U.S. market with its third consecutive quarter of comps growth.

    By July 30, 2026
  • Two people stand in a bar looking at a tablet. One person is wearing a beige apron while the other is wearing a green dress.
    Image attribution tooltip
    Getty Images
    Image attribution tooltip
    Opinion

    Quality without compromise: What restaurant operators really need in 2026

    Consistent commitment to the best ROI can help eateries level up their business despite challenging consumer trends, writes Stacey Kinkaid, VP of product development and innovation at US Foods.

    By Stacey Kinkaid • July 29, 2026
  • Person frying potato wedges in commercial fryer.
    Image attribution tooltip
    Permission granted by Simplot Global Food
    Image attribution tooltip
    Sponsored by Simplot Global Food

    10 ways to maximize your fryer oil

    Extend fryer oil with these 10 tips that help reduce waste, improve quality and lower frying costs.

    July 27, 2026
  • A zoomed in image of Dutch Bros building signage
    Image attribution tooltip
    Courtesy of Dutch Bros
    Image attribution tooltip

    Gas price moderation won’t end restaurant consumer woes

    Falling gas prices may not mean a return to consumer health, as wages fall and savings deplete, worsening the gap between restaurant winners and losers.

    By July 22, 2026
  • Trucks sit parked outside a logistics facility. The building has the "Taylor Farms" logo printed on its side.
    Image attribution tooltip
    Benjamin Fanjoy via Getty Images
    Image attribution tooltip

    Taylor Farms lettuce didn’t contain parasite behind diarrhea outbreak, FDA says

    The agency said a previous finding was “a false positive,” but the supplier to companies such as Walmart and Taco Bell remains at the heart of an ongoing investigation.

    By Phil Neuffer • July 22, 2026
  • A diamond sign with red and blue and a white words that say "Domino's"
    Image attribution tooltip
    Joe Raedle via Getty Images
    Image attribution tooltip

    Domino’s says order counts are up thanks to third-party delivery

    Partnerships with Uber Eats and DoorDash are bringing in more new customers than the chain would have gained otherwise.

    By July 21, 2026
  • An aerial photograph of a Taco Bell sign next to a Taco Bell restaurant.
    Image attribution tooltip
    Mario Tama via Getty Images
    Image attribution tooltip

    Taco Bell, QSR and fast casual traffic plunges after Cyclospora lettuce recall

    Visits at the Mexican chain slid by 30% on July 17 after shredded lettuce in at least five states was tied to the outbreak.

    By Updated July 23, 2026
  • Throwing food waste
    Image attribution tooltip
    seb_ra via Getty Images
    Image attribution tooltip
    Sponsored by Craftable

    How much is invisible waste costing your restaurant?

    While most operators fret about increasing foot traffic and check size, there may be a surprising factor killing profits. And that’s restaurant waste.

    July 20, 2026