Operations

  • An image of a white and red restaurant with Krystal on the signage
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    Permission granted by Krystal
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    SPB Hospitality CEO launches strategy change 6 months in

    Krystal and the company’s upscale casual brands will operate as parallel businesses under one leadership team, GJ Hart said Thursday.

    By • June 5, 2026
  • A photograph of a restaurant with Subway signage that is inside a Walmart
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    J.D. Pooley via Getty Images
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    Subway to offer delivery from Walmart locations

    The sandwich chain is the first restaurant to be integrated with Walmart’s Express Delivery. Meals can ordered with groceries or delivered separate.

    By • June 5, 2026
  • A man and a woman dressed as a chef look at a tablet. Explore the Trendline➔
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    Getty Images
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    Trendline

    Back-of-house Technology

    From AI-enhanced inventory management systems and analytics to robot-powered kitchen equipment, restaurants are investing in technology solutions to optimize kitchen operations and reduce employee turnover. 

    By Restaurant Dive staff
  • A Chick-fil-A restaurant is seen on July 05, 2022 in Houston, Texas.
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    Brandon Bell via Getty Images
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    Chick-fil-A opens ghost kitchen in Miami

    The chain joins a growing cohort of brands, including Pressed Juicery and Roti, to open inside delivery-centric facilities years after restaurants moved away from these channels.

    By • June 5, 2026
  • A Dave's Hot Chicken fast casual restaurant in Chicago viewed from above.
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    Courtesy of Dave's Hot Chicken
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    Dave’s Hot Chicken diners don’t want to talk to robots — so here’s how it’s innovating

    After successfully upgrading its point of sale and kitchen display tech, Dave’s is waiting for other tech to mature, the brand’s chief technology officer said.

    By • June 4, 2026
  • An image of cold-press juices from Pressed Juicery
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    Permission granted by Pressed Juicery
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    Pressed Juicery to open in 27 CloudKitchen locations

    The juice brand, which has 100 company-owned locations and a robust consumer packaged goods business, will add this channel to expand into high-density areas.

    By • June 3, 2026
  • Illinois legislature credit card fees laws banks card networks
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    Getty Images
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    Illinois restaurants face more tip fees, for now

    A federal court blocked the state's interchange fee ban. Delays to the law could cost local businesses $500 million a year, proponents say. 

    By • June 3, 2026
  • An image of a McDonald's with a playplace
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    M. Suhail via Getty Images
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    McDonald’s bets chicken, restaurant improvements will grow sales

    The McDonald’s > NEXT plan focuses on improving food quality and taste, customer experiences, restaurant interiors and hospitality.  

    By • June 2, 2026
  • An exterior photograph of a Cafe Rio restaurant.
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    Courtesy of Cafe Rio
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    Cafe Rio hires &pizza CEO after losing its way

    Mike Burns will oversee an effort to return the fast casual Mexican chain to sales growth with speedy service, better food and cleaner restaurants.

    By • June 2, 2026
  • A photograph with a close up of a financial spreadsheet with a black caalculator on the right and a black pen in the middle.
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    atiatiati via Getty Images
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    Q&A

    How restaurants can navigate MCA loan debt

    Merchant cash advance loans can provide operators quick funding for cash shortfalls, but they can be costly in the long run, Coastal Debt Resolve’s Nathan Mor said.

    By • June 1, 2026
  • A crowd of people stand in front of a dark gray building with a logo that says Saladworks
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    Courtesy of Woworks
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    Woworks hires former Subway exec as chief growth officer

    James Walker joins the six-branded company as it continues to expand nationwide through single-concept and co-branded locations.

    By • May 29, 2026
  • A group of people stand behind a yellow ribbon while a person in the middle holds up large scissors that are about to cut the ribbon.
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    Courtesy of Portillo's
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    Portillo’s opens first airport unit

    The nontraditional location signals ongoing investment in Texas, where Portillo’s had a disappointing 2025.

    By • May 28, 2026
  • An image of Tijuana Flats
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    Permission granted by Tijuana Flats
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    Tijuana Flats relaunches franchising

    Under Latitude Food Group’s ownership, the 100-unit fast casual chain will partner with operators to open new units and refranchise select stores.

    By • May 27, 2026
  • A photograph of a person wearing a blue suit jacket
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    Courtesy of Church's Texas Chicken
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    Church’s Texas Chicken appoints Popeyes vet as chief commercial officer

    Kevin Nemeth will oversee various aspects of the chain’s commercial strategy and help connect brand, digital, loyalty, menu and execution.

    By • May 26, 2026
  • An image of a building with a sign that says "Sweetgreen."
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    Courtesy of Sweetgreen
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    Sweetgreen hires Chipotle exec as chief strategy officer

    Cindy Olsen will help oversee the beleaguered chain’s turnaround strategy after it posted its worst sales decline since going public.

    By • May 26, 2026
  • Sign above conference attendees reads "AI changes everything" referring to artificial intelligence
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    Sean Gallup via Getty Images
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    Deep Dive

    Restaurant tech execs warn against AI overdependence

    There are limits to AI’s use cases, reliability and applicability, industry leaders said at the 2026 National Restaurant Association Show.

    By • May 26, 2026
  • An empty Starbucks redesigned for on-premise occasions with couches and nice chairs.
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    Courtesy of Starbucks
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    Inside Starbucks’ atmospheric and experiential renovations

    At a remodeled Chicago cafe, the proportion of on-premise traffic has doubled as consumers enjoy couches, comfy seating, outlets and warm lighting. 

    By • May 21, 2026
  • The Wendy's logo displayed near a Wendy's restaurant on June 18, 2024 in Austin, Texas.
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    Brandon Bell / Staff via Getty Images
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    Wendy’s appoints Bob Wright as CEO

    Wright joins the fast food chain as it continues to face declining sales, store closures and pressure from an activist investor.

    By , • Updated May 20, 2026
  • A photo of a Cava location in a brick endcap retail space.
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    Courtesy of Cava
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    Cava wins Q1 with 9.7% same-store sales jump

    The fast casual chain posted the strongest comparable sales results of the segment, while Sweetgreen and Wingstop faced steep declines.

    By • May 19, 2026
  • A photograph of a hand holding up a cheeseburger above a white plate. The plate is on a wooden table and there is a blue card on the left that says Wyndham Rewards. On the right there is a paper bag that says Applebee's To-Go.
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    Courtesy of Applebee's
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    Applebee’s offers free delivery to Wyndham Rewards members

    The partnership could expand Applebee’s off-premise channel, which grew by 3.5% to make up nearly 24% of sales during the first quarter.

    By • May 19, 2026
  • Three toasted sandwiches and a small cup of Papa Johns garlic sauce on a white table in front of a green background.
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    Courtesy of Papa Johns
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    How 5 restaurant chains are growing beyond their core menus

    From sandwiches at pizza brands to flatbreads at smoothie concepts, restaurants are reacting to consumer competition with food innovation.

    By , • May 18, 2026
  • A hand drops sauce from a spoon onto plates of food.
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    Getty Images
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    Can AI help independent restaurants close the gap with big chains?

    While large language models can identify gaps in brand messaging, AI is not a perfect solution for small players — and may not cater to their strengths.

    By • May 18, 2026
  • Pedestrians walk by a KFC and a Taco Bell restaurant on July 2, 2014 in San Rafael, California.
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    Justin Sullivan via Getty Images
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    Yum Brands’ tech chief on building its ‘AI backbone’

    The company underwent modernization efforts for its decades-old brands to use one common data model across 35,000 restaurants.

    By Paige Gross • May 18, 2026
  • table with three plates of food
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    Photo courtesy of Salted Melon

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    Sponsored by Toast

    Inside a 90-minute, 200-order lunch rush

    At Salted Melon, a smooth lunch rush starts hours before the first ticket prints. Here’s what it takes to make it happen.

    By Caroline Price • May 18, 2026
  • A Terminix technician shakes hands with a customer in a store-like setting.
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    Permission granted by Terminix®
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    Sponsored by Terminix®

    Why LED fly control is your best defense against flies in your restaurant

    Flies - not just annoying, but a real risk. Protect your restaurant with modern LED fly solutions.

    By Marc Potzler, Board Certified Entomologist, PCQI, and Technical Services Manager at Terminix • May 18, 2026
  • A photograph of a brown sign with white lettering that says Starbucks Center.
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    David Ryder via Getty Images
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    Starbucks to cut 300 jobs, close 4 support centers

    Despite improved sales and the impending opening of a secondary headquarters in Nashville, the coffee chain is undertaking its third round of layoffs under CEO Brian Niccol.

    By • May 15, 2026