Danny Meyer's restaurant group eliminates no-tipping policy

Union Square Hospitality Group is moving away from its controversial "Hospitality Included" model amid the pandemic so employees have the chance to access extra compensation from diner tips.  

By Alicia Kelso • July 21, 2020

Potbelly hires CEO following months of sales declines

Robert Wright, a former Wendy's executive, joins the brand after it endured a 68% drop in same-store sales in March, which improved to a 20% decrease in May. 

By Julie Littman • July 21, 2020

Explore the Trendline➔

Menu development

Restaurants big and small are experimenting with their menus to align with the preferences of on-the-go diners and mitigate the impact of rising food costs, supply chain disruption and shrinking consumer discretionary funds. 

By Restaurant Dive staff

Fiesta Restaurant Group bets on expanded off-premise as part of recovery

With Q2 same-store sales down 31.6% and 19.2% for Pollo Tropical and Taco Cabana, respectively, the brands are focusing on growing delivery, curbside and pickup options.

By Alicia Kelso • July 17, 2020

Dunkin' commits to P&G cleaning products to lure customers back inside

Co-branded stickers will appear on front doors, drive-thrus and in restrooms of participating locations to indicate frequent cleaning with brands like Comet.

By Dianna Christie • July 17, 2020

Kura Sushi reports $9.2M net loss in Q3

The sushi chain was hit hard by the COVID-19 crisis, bypassing analysts' predictions of $6.5 million lost.

By Alicia Kelso • July 16, 2020

9 campaigns that show how mobile marketers pivoted in the pandemic during H1

The year's best campaigns so far, including marketing by Chipotle and KFC, came in the wake of the pandemic's changes to the landscape as marketers rushed to meet consumers in digital channels.

By Chris Kelly , Chantal Tode , Peter Adams • July 16, 2020

Pandemic helped grow Domino's US same-store sales 16.1%

The pizza chain had its best quarter in the last nine-plus years, driven by an increase in food delivery and digital orders, which made up almost 75% of domestic sales.

By Julie Littman • July 16, 2020

Chipotle to hire 10K more employees to support digital growth

The hiring blitz follows approximately 8,000 new hires at the chain since May, an uptick that coincides with an over 80% increase in online sales during Q1.

By Alicia Kelso • July 15, 2020

Burger King explains dangers of cow farts in video starring viral yodeling kid

An educational spot promotes new low-methane emission beef burgers from the chain that's steadily introduced more meatless options.

By Peter Adams • July 14, 2020

BurgerFi's president talks going public, 'massive expansion' amid pandemic

Restaurant closures are creating opportunities for the fast casual chain to grow nationwide, says Charles Guzzetta.

By Julie Littman • July 14, 2020

New McDonald's flagship runs 100% on renewable energy

The new restaurant, located near Disney's All-Star Resorts in Orlando, Florida, is part of the brand's push to reduce greenhouse gas emissions by 36% by 2030. 

By Alicia Kelso • July 13, 2020

Starbucks leads in forging emotional connections among fast food brands, study says

The impact of positive emotions on performance has been mixed during a crisis that's delivered an unprecedented hit to restaurants.

By Dianna Christie • July 10, 2020

Starbucks will require all customers to wear masks inside stores

The nationwide company mandate, which goes into effect on July 15, comes as baristas and other fast food employees experience harassment from diners who refuse to wear masks. 

By Alicia Kelso • July 10, 2020

Rave Restaurant Group at risk of Nasdaq delisting

The market cap and net income of the owner of Pie Five and Pizza Inn are not in compliance with Nasdaq's standards. The company has 45 days to submit a plan for how it will meet the required financial benchmarks.

By Emma Liem Beckett • July 9, 2020

Uber will launch US grocery delivery this month

The service's American rollout will begin in Dallas and Miami, where the company recently soft launched with Cornershop, and could be a bid to inch closer to profitability following its Postmates acquisition. 

By Jeff Wells • July 8, 2020

DoorDash partners with Kiva to provide funding to Black-owned restaurants

The company will seed a revolving loan fund starting at $150,000 and also offer $0 delivery fees for Black-owned restaurants through the end of the year. 

By Julie Littman • July 8, 2020

P.F. Chang's, Ruby Tuesday scored millions in PPP loans, according to SBA

Nearly 50,000 restaurant companies received loans of more than $150,000, and more than two-thirds of these PPP loans went to full-service restaurants, Small Business Association data shows. 

By Emma Liem Beckett • July 7, 2020

Burger King Finland turns McDonald's into delivery hot spots

The conquesting campaign offered free delivery to people who ordered food near McDonald's locations.

By Robert Williams • July 6, 2020

Subway shifts $5 Footlong promotion to digital-only after slow traffic

The change comes just two weeks after the deal was introduced, adding more woes to this controversial menu item. 

By Alicia Kelso • July 2, 2020

Chipotle launches virtual farmers market for suppliers

The fast casual chain partnered with Shopify to help farmers in its supply chain sell meat, dairy and grain products directly to consumers online. 

By Emma Liem Beckett • June 30, 2020

Papa John's promotes Shaq-inspired pizza on Snapchat amid same-store sales surge

The chain's marketing push around brand ambassador Shaquille O'Neal has gained steam, and may have contributed to its 28% same-store sales gain in Q2. 

By Robert Williams • June 30, 2020

Burger King hires Ellie Doty as first-ever North American CMO

Formerly CMO of Chili's, her new job comes as the CMO role returns to prominence as brands look to navigate the next stage of the COVID-19 economy.

By Dianna Christie • June 29, 2020

Red Robin to settle claims over 'just say yes' break policy for $8.5M

The restaurant argued the policy demonstrated its "proactive commitment to providing Team Members with breaks anytime they want one."

By Katie Clarey • June 29, 2020

Domino's expands contactless services with carside delivery

Customers who select this carryout option online can choose where they would like their food placed, including the passenger side, trunk or back seat. 

By Emma Liem Beckett • June 29, 2020

Luckin abandons Nasdaq delisting appeal

The last day to trade the company's stock is June 29, a little over a year after its IPO raised $561 million. 

By Lauren Manning • June 29, 2020