Consumer Trends: Page 17
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Study: Gen Z diners visit restaurants less often than older demographics
Pandemic pressure and higher menu prices driven by inflation have discouraged Gen Z from dining out, NPD Group finds.
By Alicia Kelso • July 6, 2022 -
chameleonseye via Getty Images
McDonald’s franchisees ditch Dollar Drinks as inflation stings
Some stores have dropped the long-standing beverage promotion and are marketing value meals instead, The Wall Street Journal reports.
By Aneurin Canham-Clyne • July 5, 2022 -
Explore the Trendline➔
Diamond Dogs via Getty Images
TrendlineLoyalty & Rewards Strategy
Capturing — and keeping — loyal customers is more crucial than ever as diner price sensitivity puts pressure on restaurants.
By Restaurant Dive staff -
Permission granted by Subway
Subway launches biggest menu update in its history
A year after its Eat Fresh Refresh menu debut, the chain unveiled 12 signature subs that customers can order by name or number instead of customizing.
By Julie Littman • July 5, 2022 -
Spencer Platt via Getty Images
Survey: Most restaurants are still short-staffed even as demand recovers
Thirty percent of restaurant owners said business has returned to pre-pandemic levels while 25% said it has surpassed them, per Popmenu.
By Aneurin Canham-Clyne • June 30, 2022 -
Courtesy of BurgerFi
BurgerFi and Anthony's launch co-branded Visa rewards card
The card offers customers 3% cashback on all purchases at any of the brands’ 185 locations.
By Alicia Kelso • June 28, 2022 -
Courtesy of Wawa
Are c-stores the next QSR? One survey says it's 'entirely possible.'
Fifty-nine percent of U.S. consumers consider buying a meal at a convenience store when stopping for fast food, per Bluedot data.
By Alicia Kelso • June 28, 2022 -
Retrieved from Chick-fil-A on June 22, 2022
Chick-fil-A pilots express drive-thru lanes
The fast food chain, which clocks some of the slowest wait times in the QSR space, is testing the lanes in 60 restaurants and could expand to other locations in 2023.
By Julie Littman • June 22, 2022 -
Courtesy of NYC Hospitality Alliance
Full-service traffic takes a hit as inflation lingers, report says
QSR visits have outpaced full-service since the middle of March, indicating that consumers are trading down as gas prices and other costs rise, according to Placer.ai.
By Alicia Kelso • June 22, 2022 -
Courtesy of Krispy Kreme
Krispy Kreme adds soft serve ice cream to menu
The new frozen treats, which launched Tuesday, will appear initially in 10 U.S. markets with additional locations to come later in the summer.
By Julie Littman • June 21, 2022 -
David Tran via Getty Images
Yelp: Complaints over short-staffed restaurants up 229% in Q1
Reviews mentioning long wait times were also up 23% during Q1,Yelp’s State of the Restaurant Industry Report shows.
By Julie Littman • June 16, 2022 -
Michael M. Santiago via Getty Images
May inflation spike likely to prod Fed to more aggressive action
May CPI data shows inflation rose 8.6% in the latest 12 months, its fastest in 40 years, extinguishing hopes inflation had reached its peak.
By Grace Noto • June 13, 2022 -
Courtesy of DoorDash
DoorDash launches in-app reviews
The platform also features dish recommendations from local customers and curated lists that feature popular, trending and top-rated restaurants nearby.
By Alicia Kelso • June 13, 2022 -
monkeybusinessimages/istockphoto.com
Sponsored by VericastThe restaurant industry is reaching a tipping point – here's what to do now
In an environment of rising prices, well-timed incentive marketing campaigns can inspire action with your guests.
June 6, 2022 -
stock.adobe/Jacob Lund
Report: Over 40% of independent restaurants are behind on rent
This is the worst rent delinquency level among small restaurants since October, and the change is largely due to rent inflation, according to Alignable.
By Alicia Kelso • June 2, 2022 -
Permission granted by Angevin & Co.
Punch Bowl Social's founder is ready to launch his next eatertainment brand
Jaguar Bolera will offer high-end food, beverages and design at its first location next year, Robert Thompson said.
By Julie Littman • June 1, 2022 -
Permission granted by Subway
Subway enhances its catering program
The program now includes "easy order" options including pre-selected platters and lunchboxes, as well as pickup and delivery regardless of order size.
By Alicia Kelso • June 1, 2022 -
Survey: 65% of consumers prefer local restaurants over chains
Nearly one-third of consumers have dined at a local restaurant in the last three months while 72% have spent money at local restaurants or plan to do so, a survey from Next Insurance found.
By Alicia Kelso • May 26, 2022 -
YinYang via Getty Images
Q&ANextbite exec dishes on how operators can make virtual brands successful
These concepts can optimize excess kitchen capacity and slow dayparts, but also poise operators to be nimble in emerging markets like Web3, says Chief Growth Officer Geoff Madding.
By Emma Liem Beckett • May 23, 2022 -
Courtesy of CashApp - Square
SoundHound AI, Square launch tool to automate phone ordering
SoundHound for Restaurants' voice assistant answers phone calls, take orders, accept modifications and send confirmations to complete payments.
By Alicia Kelso • May 19, 2022 -
https://www.shutterstock.com/image-photo/group-happy-friends-having-breakfast-restaurant-1201677928By djile on Shutterstock.
Study: Consumers tip more for dine-in than delivery or takeout
As diners return to restaurants, guests tip 20% on average for dine-in service versus 15% for off-premise transactions, a Toast report finds.
By Alicia Kelso • May 18, 2022 -
Permission granted by 7shifts
Study: Independent restaurants show signs of recovery despite inflation
The NPD Group found the number of independent restaurant units grew 1% by the end of 2021, compared to a 5% decline in 2020.
By Alicia Kelso • May 12, 2022 -
Permission granted by DoorDash
Study: Inaccurate delivery order can erode diner loyalty
Sixty-three percent of consumers have experienced at least one incorrect delivery order in the past year, per eduMe research, and a majority of diners pin the blame on restaurants.
By Alicia Kelso • May 9, 2022 -
Courtesy of Papa Johns
Papa Johns adds ESG incentives to compensation
The chain will tie corporate bonuses to workforce diversity, clean ingredients and environmental impact metrics following similar announcements from Wendy's, McDonald's, Starbucks and Chipotle.
By Alicia Kelso • May 5, 2022 -
Retrieved from McDonald's on January 06, 2019
McDonald’s hikes menu prices 8% as visits fall 1%
CEO Chris Kempczinski told investors the chain is closely monitoring lower income consumers, who he predicts will have "increased value sensitivity" as gas costs and rent rates surge.
By Emma Liem Beckett • April 29, 2022 -
Courtesy of Sonic Drive-In
Report: High gas prices are affecting restaurant foot traffic
Placer.ai data shows a significant rise in the share of Sonic visitors driving less than five miles to restaurants, while the share of visitors traveling 10 miles or more dropped.
By Alicia Kelso • April 28, 2022
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