Marketing

  • An imae of a white and beige restaurant with red awnings. The center is a logo of a person wearing glasses.
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    Justin Sullivan via Getty Images
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    KFC hires Wingstop marketer as CMO to fire up comeback plan

    Melissa Cash takes over at the Yum chain for Catherine Tan-Gillespie, who was promoted from CMO to president in April.

    By Chris Kelly • Sept. 15, 2025
  • Plates of breakfast food.
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    Courtesy of IHOP
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    IHOP offers $6 value menu daily

    The breakfast chain could be looking to replicate sister brand Applebee’s success in using expanded value offerings to drive traffic.

    By • Sept. 15, 2025
  • Homeroom Restaurant in Oakland, California Explore the Trendline➔
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    Permission granted by Homeroom
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    Trendline

    Independent restaurants

    Dining room refreshes, menu innovation and other unique offerings can help independents stand out from competitors, win new customers and keep existing ones coming back. 

    By Restaurant Dive staff
  • A person on a smartphone walks by a Shake Shack restaurant
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    Joe Raedle via Getty Images
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    How Shake Shack removes friction between web traffic and app downloads

    As it begins to invest in paid media at scale, the fast casual chain teamed with Google to drive more app conversions and return on ad spend.

    By Chris Kelly • Sept. 12, 2025
  • Chipotle
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    Courtesy of Chipotle
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    Chipotle is cheaper than competitors, but consumers haven’t noticed: BTIG

    The Mexican fast casual brand has a significant pricing advantage over competitors like Sweetgreen, but it is still facing value-perception problems.

    By • Sept. 11, 2025
  • A smiling white man in a suit. He's wearing a jacket with peaked lapels and no tie, for what it's worth.
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    Permission granted by Starbucks
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    By the numbers: Starbucks’ first year under CEO Brian Niccol

    What’s changed 12 months after the chain’s dramatic restaurant leadership shakeup? The numbers reveal a mix of store growth, declining comp sales and continued labor strife. 

    By • Sept. 9, 2025
  • A portrait of Sean Tresvant, Taco Bell's incoming CEO.
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    Courtesy of Taco Bell
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    Yum prepares for CEO swap with more exec changes

    As Chris Turner prepares to take over Yum, Taco Bell’s parent company promoted three leaders, including a CFO, and will add a chief scale officer role.

    By • Sept. 9, 2025
  • A person wearing a black suite smiles at the camera
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    Courtesy of Portillo's
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    Portillo’s hires Marco’s Pizza exec as CMO

    Denise Lauer will help enhance the fast casual chain’s digital capabilities and boost guest engagement and brand awareness.

    By • Sept. 8, 2025
  • Three pumpkin themed coffee drinks from Starbucks. Two are iced, one is hot and has whipped cream.
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    Courtesy of Starbucks
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    Starbucks’ Pumpkin Spice Latte broke records. Is that enough?

    CEO Brian Niccol said the chain had its strongest sales Tuesday ever, and Placer.ai data showed the launch outpaced rivals’ fall LTO debuts.

    By • Sept. 8, 2025
  • Checkers and Rally's meal
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    Courtesy of Checkers and Rally's
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    Why Checkers and Rally’s are keeping the pedal to the metal on value

    CMO Scott Johnson explains how the sister chains built on a new brand platform via a partnership with rapper GloRilla as the QSR value wars persist.

    By Chris Kelly • Sept. 8, 2025
  • An empty Starbucks redesigned with lots of green and open space.
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    Courtesy of Starbucks
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    An inside look at Starbucks’ coffeehouse redesign

    With 1,000 renovations and new builds set to incorporate warmer colors, more seating and experiential changes, Starbucks may be on its way to physically restoring its coffeehouse-vibe.

    By • Sept. 5, 2025
  • A hand holds a smartphone with the screen showing different rewards available from Sweetgreen's rewards program.
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    Permission granted by Sweetgreen
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    Sweetgreen hires former Taco Bell exec as chief commercial officer

    Zipporah Allen, a major architect of Taco Bell’s digital transformation, has joined the embattled salad brand as it looks to rebuild traffic and sales.

    By • Sept. 2, 2025
  • A photograph of a menu with Cracker Barrel branding
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    Joe Raedle via Getty Images
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    Opinion

    Cracker Barrel: Another case of the blanding of branding

    Restaurants must engage core and growth audiences to understand what they value and which brand equities to protect, evolve or retire, writes Jon Shapiro, chief creative officer of brand experience at PV&COHO.

    By Jon Shapiro • Sept. 2, 2025
  • A bowl loaded with Chipotle's Carne Asada LTO.
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    Courtesy of Chipotle
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    Chipotle brings back Carne Asada to cure sliding sales

    The return of the highly anticipated protein could help the fast casual giant kick a sales slump that has so far proved resistant to LTOs.

    By • Sept. 2, 2025
  • A photograph of a yellow sign with Denny's in red.
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    Justin Sullivan via Getty Images
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    Denny’s adds 5 Slams for $5

    After sunsetting its $2-$4-$6-$8 value play, the casual dining brand is focused on time-limited promotions centering on meals.

    By • Aug. 27, 2025
  • Chili's Fast Food Financing pop-up
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    Courtesy of Chili's Grill & Bar
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    Why consumer confidence is the leading restaurant traffic indicator

    Dwindling confidence in macroeconomic growth means consumers are more price-sensitive than ever, in a potential win for value-oriented brands, Revenue Management Solutions said.

    By • Aug. 27, 2025
  • An image of two chicken wraps from McDonald's
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    Courtesy of MCDonald's
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    Restaurant winners and losers from H1 2025

    Casual dining chains, led by Chili’s, had a surprisingly strong quarter, while fast casuals, like Chipotle and Sweetgreen, struggled with consumer pullback and operations problems.

    By • Aug. 27, 2025
  • Philadelphia Eagles running back Saquon Barkley for Little Caesars
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    Courtesy of Little Caesars
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    Little Caesars dials up NFL marketing with deals, co-branded campaign

    The pizza chain is also flexing partnerships with football stars like Saquon Barkley for its fourth year as the Official Pizza Sponsor of the league.

    By Jessica Hammers • Aug. 26, 2025
  • A smiling man in a blue suit.
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    Courtesy of Applebee's
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    Applebee’s appoints operations, marketing chiefs

    Following a strong Q2, Dine Brands will bring on Jerrold Wong as COO and Michelle Chin as CMO to extend Applebee’s recent successes.

    By • Aug. 25, 2025
  • Two drinks, a coconut water matcha cold foam one on the left and the same base but with cold brew cold foam on the right.
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    Courtesy of Starbucks
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    Starbucks expands coconut water drinks test to 400 stores

    CEO Brian Niccol has said the chain’s menu innovation will focus on “the function-forward modern offerings that customers want.”

    By • Aug. 22, 2025
  • Five flat pizzas.
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    Courtesy of Pizza Hut
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    Pizza Hut’s new menu category targets solo diners

    Crafted Flatzz, which include flatbread-style pies, marks Pizza Hut’s largest global launch of a menu item and will be available in over 20 countries.

    By • Aug. 20, 2025
  • Applebee's Ultimate Trio on a football field
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    Courtesy of Applebee's
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    How Applebee’s sharper marketing turned around sales ahead of NFL season

    The casual dining chain recently achieved positive same-store sales growth for the first time in two years, Dine Brands CEO John Peyton explains.

    By Chris Kelly • Aug. 20, 2025
  • A collage of Chipotle-themed Urban Outfitters products
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    Courtesy of Chipotle
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    Chipotle targets Gen Z with college rewards program

    The fast casual chain is offering free points, occasional prize drops and faster rewards accrual to loyalty members who validate their college enrollment.

    By • Aug. 19, 2025
  • McDonald's McDonaldland
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    Courtesy of McDonald's
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    McDonald’s brings back McDonaldland to unlock consumers’ ‘core memories’

    The fast food chain’s latest nostalgic campaign features Ronald McDonald and friends for the first time in more than 20 years.

    By Chris Kelly • Updated Aug. 11, 2025
  • McDonald's new McCrispy chicken strips.
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    Courtesy of McDonald's
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    McDonald’s chicken, loyalty and value end same-store sales slump

    A strong combination of value offerings, LTOs and new menu items drove sales growth in the U.S. for Q2, executives said.

    By • Aug. 6, 2025
  • Domino's pizza and a fast food burger
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    Courtesy of Domino's Pizza
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    How Domino’s new ads hit at fast food burger chains in fight over value

    New spots visualize how a slice of pizza stacks up to a similarly priced slice of a burger to boost a long-standing deal and reach value-focused consumers.

    By Chris Kelly • Aug. 4, 2025