Half of diners order delivery at least once a month

According to the Tillster Delivery Index, 50% of customers prefer to order directly from a restaurant website or app, compared to just 6% of fast casual and 3% of QSR customers who prefer to order from a third-party app. 

By Alicia Kelso • March 27, 2019

Papa John's struggles with 220% turnover rate for delivery drivers

Low unemployment and bad publicity have made it difficult for the national pizza chain to retain drivers, which is why it has turned to third-party delivery to supplement its workforce, according to a BTIG report. 

By Julie Littman • March 27, 2019

Majority of QSR, fast casual diners would pay up to $5 in delivery fees

A report from Tillster revealed that one-third of customers would pay more for faster delivery and only 20% said they would be willing to wait beyond 40 minutes for their food. 

By Julie Littman • March 26, 2019

Virtual kitchen startup Keatz secures $13.5M in new funding

The Berlin-based cloud kitchen company has hefty competition in the European market, with Uber Eats and eatsa also doubling down in this segment. 

By Alicia Kelso • March 25, 2019

Wetzel's Pretzels to test delivery with virtual kitchen

The Kitchen United partnership lets the pretzel chain break free of its mall-based locations and stave off competition from Auntie Anne's, which has already made big off-premise moves. 

By Julie Littman • March 25, 2019

Domino's adds in-car ordering to its tech lineup

The national pizza chain's latest innovation builds on its litany of ordering options, giving it a leg up on competitors Pizza Hut and Papa John's, which have been playing catch-up. 

By Julie Littman • March 25, 2019

Study: 62% of diners blame both restaurants and delivery companies for bad service

Research also shows that nearly 72% of "co-blaming" occurs when food is delivered at the wrong temperature.

By Alicia Kelso • March 22, 2019

Postmates rolls out free group delivery feature

The delivery platform's new Postmates Party option functions like Uber Pool for food, an offering that could give it a leg up over competitors if consumers are willing to sit through longer wait times. 

By Kevin Whiteley • March 21, 2019

McDonald's and La-Z-Boy partner on 'McDelivery Couch' sweepstakes

The promotion for McDelivery with Uber Eats includes a chance to win a decked-out couch for binge-watching.

By Erica Sweeney • March 20, 2019

Second lawsuit accuses Waitr of paying drivers less than minimum wage

The company's latest labor dispute comes on the heels of accusations that rival DoorDash is using worker tips to supplement their base wages, underscoring larger issues in the segment.

By Alicia Kelso • March 19, 2019

OpenTable blocks data sharing with competitors

A new client agreement from the reservation platform sparked a debate over who actually owns and can have access to restaurant consumer data. 

By Alicia Kelso • March 18, 2019

McDonald's to improve delivery packaging, drive-thru times

Now that the chain has brought delivery to more than 9,000 U.S. locations, it aims to improve awareness and overall experience as dine-in traffic slips. 

By Julie Littman • March 18, 2019

Denny's woos millennials with delivery, new marketing

The breakfast chain has experienced a spike in delivery sales during the breakfast and late-night hours, driven in large part by younger consumers. 

By Alicia Kelso • March 15, 2019

Deliveroo diversifies with 2 new partnerships

The company is implementing eatsa's new tech products developed for virtual restaurants at its delivery-only site in Singapore and plans to use Yumpingo's services to win favor with smaller eateries.

By Alicia Kelso • March 13, 2019

DoorDash overtakes Grubhub in delivery market share

Ongoing expansion and new restaurant partnerships have paid off as the company rose from 15% share of consumer spend to over 27% in one year. 

By Julie Littman • March 13, 2019

Uber Eats serving up virtual kitchens in Paris, Bloomberg reports

Kitchen rental companies offer restaurateurs a new way to test menu items with a smaller investment as momentum for delivery-only concepts grow. 

By Julie Littman • March 13, 2019

Papa John's takes DoorDash partnership nationwide

The move follows Pizza Hut's pilot with Grubhub, and could signal a sea change in the pizza delivery space as brands try to wrestle share from growing third-party aggregators and the QSR heavyweights leveraging their technology. 

By Emma Liem Beckett • March 13, 2019

Waitr looks to add reservations, loyalty programs

The delivery platform, which focuses on single-unit restaurants and independent chains, has consistently grown since its launch in 2013. But its new plans could bring it head-to-head with heavyweights like OpenTable. 

By Kevin Whiteley • March 11, 2019

Postmates integrates reviews from The Infatuation

Lines between review, reservation and delivery sites are blurring as diner demand for convenience grows, but it's unclear if this offering will be enough to gain long-term converts. 

By Kevin Whiteley • March 8, 2019

Famous Dave's to test ghost restaurant, virtual kitchen concepts

The barbecue chain joins Red Robin, Outback Steakhouse and Carrabba's as it rolls out delivery-only concepts to strengthen its off-premise push.  

By Julie Littman • March 6, 2019

Poke concept Sweetfin partners with Postmates for delivery

Deliveries of raw fish bowls have skyrocked, with Grubhub reporting a 205% year-over-year jump in orders last year, but questions remain about the food safety risks that come with transportation by third-party platforms. 

By Alicia Kelso • March 4, 2019

Ingredion CEO talks designing ingredients with delivery in mind

Ensuring that the taste and quality of delivered food matches what is found in restaurants is no easy task, but Jim Zallie said the on-the-go eating trend has created "tremendous growth opportunities" for his company. 

By Christopher Doering • March 4, 2019

Domino's value offerings protect it from third-party delivery threat, report says

While rivals Pizza Hut and Papa John's test the waters with outside delivery partners, Domino's is still focusing on in-house technology to improve its efficiency and guest experience.

By Julie Littman • Feb. 28, 2019

Delivery throws restaurants a lifeline during extreme weather

Heat waves and snow storms can cripple sales for restaurants that rely on dine-in traffic, but delivery partnerships can help squeeze new growth opportunities out of inclement conditions. 

By Julie Littman • Feb. 27, 2019

Pizza Hut to test delivery bots with FedEx

The company could get a competitive edge with this partnership as it becomes the first national pizza chain to test autonomous delivery robots.

By Julie Littman • Feb. 27, 2019