Corporate
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Inspire Brands invests in POS integration platform ItsaCheckmate
The tech will help Arby's parent company streamline operations across its systems, the majority of which manually adds food orders from multiple channels to its POS platform.
By Emma Liem Beckett • Sept. 30, 2020 -
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McDonald's expands youth skills training program
The company's youth initiative efforts come as the restaurant chain aims to improve workplace culture.
By Sheryl Estrada • Sept. 29, 2020 -
Explore the Trendline➔
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TrendlineIndependent restaurants
In an industry built on in-person interactions and long-term relationships with customers, the COVID-19 crisis was a serious blow to independent operators, but many have pivoted and found new ways to reach diners.
By Restaurant Dive staff -
Darden sheds 11% of support staff as part of a 'strategic restructure'
The job cuts, which include the elimination of COO David George's position, are expected to save between $25 million and $30 million annually.
By Alicia Kelso • Sept. 25, 2020 -
Courtesy of Del Taco, Church's Chicken, Taco John's
ColumnShift Change: CKE Restaurants, Domino's hire CTOs
This week's Shift Change also includes Del Taco's creation of a vice president of marketing technology role, Taco John's new chief operating officer and Church's Chicken's vice president of finance.
By Julie Littman • Sept. 25, 2020 -
Domino's promotes CTO, restructures tech unit as CIO retires
Kelly Garcia will replace EVP and CIO Kevin Vasconi, who is retiring Oct. 2, the company announced Monday.
By Roberto Torres • Sept. 23, 2020 -
Sizzler USA is the latest casual chain to declare bankruptcy
The family dining restaurant plans to complete the process within 120 days, which it says will not impact its franchisees.
By Julie Littman • Sept. 22, 2020 -
Thai Phi Le
Dunkin' CFO: Company's westward expansion 'key' to future development
Dunkin's decision to remain open as competitors closed and to open new branches in the South and West have positioned it well for the future, its CFO said Tuesday.
By Jane Thier • Sept. 18, 2020 -
Courtesy of Burger King
Burger King puts Whopper recipe on wrappers as part of 'real food' push
Following efforts centered on moldy burgers and cow farts, the QSR is trying a simple and direct approach to market its "clean food" menu.
By Robert Williams • Sept. 18, 2020 -
Denny's supplier diversity a 'pillar' in its DEI efforts
"We're proud of the strides we've taken over the past 25 years to reshape our entire corporate culture and business operations, but we know that we're not done with this work," a Denny's exec said.
By Sheryl Estrada • Sept. 18, 2020 -
McDonald's joint employer victory could be marred by potential conflict of interest
An NLRB board member participated in a ruling, despite ties to McDonald's, that said the fast food chain would not be liable for violations committed by franchisees.
By Emma Liem Beckett • Sept. 17, 2020 -
Taco Bell announces 'womxn-focused' employee resource group
Some employers have prioritized employee resource groups as a way to support diversity and inclusion work in recent months.
By Ryan Golden • Sept. 17, 2020 -
Julie Littman/Restaurant Dive
Papa John's to open global HQ in Metro Atlanta
The company will move a bulk of its teams, including menu innovation, marketing, customer experience and human resources, to one of its largest corporate-owned restaurant markets.
By Julie Littman • Sept. 17, 2020 -
Dave & Buster's lays off over 1,300 employees across 7 states
The WARN notices follow an 87% decline in same-store sales for Q2 and CEO Brian Jenkins' previous statements of moving forward with a leaner labor model.
By Emma Liem Beckett • UPDATED: Sept. 16, 2020 at 10:19 a.m. -
Courtesy of McDonald's
McDonald's app offers mock insurance to drive trial of new spicy McNuggets
The promotion that includes a 40-minute Instagram video of Anthony "Spice" Adams reflects the chain's focus on drive-thru, delivery and digital as it ramps up marketing spend.
By Robert Williams • Sept. 16, 2020 -
Courtesy of McDonald's
McDonald's selects TerraCycle's Loop for reusable cup pilot across UK locations
The new partnership is the latest sign of major brands taking greater interest in circular solutions. It also marks an expansion beyond grocery for the ambitious reuse platform.
By Karine Vann • Sept. 11, 2020 -
Courtesy of SBP Hospitality, Panera, Bojangles
ColumnShift Change: Logan's Roadhouse parent hires CEO, Panera appoints COO
This week's Shift Change includes Bojangles adding its first chief people officer, Zaxby's hiring a chief development officer and Popeyes appointing a president for its Americas region.
By Julie Littman , Emma Liem Beckett • Sept. 11, 2020 -
Courtesy of White Caslte
White Castle launches first systemwide loyalty program
The burger chain accelerated its plans to roll out a rewards program to provide more contactless services and grow its digital footprint, White Castle Vice President Jamie Richardson said.
By Emma Liem Beckett • Sept. 10, 2020 -
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Sweetgreen launches curated, online-only menu collections
One menu in this format features orders of culinary stars, including Kwame Onwuachi and Missy Robbins, and others include selections geared toward dietary restrictions and preferences.
By Emma Liem Beckett • Sept. 09, 2020 -
How Tropical Smoothie's new owner will accelerate growth
Levine Leichtman Capital Partners talks about what drew the firm to the smoothie chain, which has a pipeline of over 500 units, and how its financial resources will support nationwide expansion.
By Julie Littman • Sept. 09, 2020 -
Retrieved from Chipotle Mexican Grill, Inc. on September 08, 2020
Chipotle employs TikTok creator cohort to promote group-ordering app feature
As TikTok users join up to form creator houses, Chipotle is early to a trend that reflects its own efforts to target wannabe brand ambassadors.
By Peter Adams • Sept. 08, 2020 -
Luby's plans to dissolve after sale of assets
The pandemic hit the company hard with total restaurant sales declining almost 79% during its fiscal third quarter.
By Julie Littman • Sept. 08, 2020 -
CEC Entertainment secures $200M in debtor-in-possession financing
This marks the first time the company has obtained financial support since declaring bankruptcy in June, which will help the eatertainment chain as it aims to remain open.
By Emma Liem Beckett • Sept. 08, 2020 -
Courtesy of Buffalo Wild Wings
Buffalo Wild Wings sells season passes to feed and entertain NFL fans
The chain returns to experiential marketing with an effort to appeal to customers who are eager to return to normal activities and those who are sticking close to home.
By Tatiana Walk-Morris • Sept. 04, 2020 -
Potbelly taps Checkers veteran for COO
Adam Noyes joins the sandwich chain during a tough year in which revenues decreased nearly 50% and same-store sales declined in the double-digits.
By Rosie Bradbury • Sept. 02, 2020 -
McDonald's sued by Black ex-franchisees for discrimination
More than 50 plaintiffs allege that the fast food chain primed them for "financial suicide" by placing them in locations with low-volume sales and higher operating costs due to crime and employee turnover.
By Emma Liem Beckett • Sept. 01, 2020
