Corporate Operations


  • A hand lifts a slice of stuffed crust pizza topped with pepperoni and peppers. The slice trails strings of melted mozzarella.
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    Courtesy of Domino's
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    Q2 2026’s restaurant winners and losers

    Coffee is in, pizza is out, and some legacy QSR chains are struggling with much-needed turnarounds. 

    By Sept. 1, 2026
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    Retrieved from Pizza Hut.
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    It’s official: Yum has sold Pizza Hut for $1.5B

    Taco Bell’s parent will focus on its other brands, while Pizza Hut can begin a turnaround sheltered from the immediate pressures of public markets.

    By Sept. 1, 2026
  • Trendline

    Loyalty & Rewards Strategy

    Capturing — and keeping — loyal customers is more crucial than ever as diner price sensitivity puts pressure on restaurants.

    By Restaurant Dive staff
  • Three pumpkin themed coffee drinks from Starbucks. Two are iced, one is hot and has whipped cream.
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    Courtesy of Starbucks
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    Starbucks’ pumpkin spice launch breaks records, again

    The Pumpkin Spice Latte, combined with new drinks and an emphasis on food attachment, powered the coffee giant’s strongest-ever fall menu debut.

    By Sept. 1, 2026
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    Kevin Dietsch / Staff via Getty Images
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    Starbucks faces another union boycott, activist investor pressure

    Pro-labor investors want the chain to split its board chair and CEO roles as Starbucks Workers United asks consumers to join its contract fight.

    By Aug. 31, 2026
  • Yellow storefront of Buffalo Wild Wings near Las Vegas
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    Thai Phi Le/Restaurant Dive
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    Buffalo Wild Wings hires coffee exec as COO

    Ahmed Awadallah, who brings significant cafe and QSR experience to the sports bar chain, will focus on operational excellence.

    By Aug. 26, 2026
  • A promotional collage for Burger King's new nuggets.
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    Courtesy of Burger King
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    Burger King scraps ‘rubbery’ chicken nuggets for new recipe

    The RBI chain updated its breading, marinade, sauces and packaging in a comprehensive overhaul to make its nuggets juicier and crispier.

    By Aug. 25, 2026
  • A Dunkin' location
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    Courtesy of Dunkin'
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    Dunkin’ to return to Puerto Rico in 2027

    The doughnut and coffee chain is banking on residual brand affinity to make its return to the island territory a success.

    By Aug. 25, 2026
  • A rendering if a red and orange building with El Pollo Loco signage.
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    Courtesy of El Pollo Loco
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    El Pollo looks to speed up growth, menu innovation after turnaround

    CEO Elizabeth Williams said the chain is doubling its pace of development relative to last year and considering adding more fried chicken. 

    By Aug. 24, 2026
  • A pizza kiosk in a retail setting.
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    Courtesy of CPK
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    California Pizza Kitchen to deploy 1K automated kiosks by 2029

    A partnership with retail tech company T-ROC Global could help CPK reverse the steady erosion of its storebase by bringing the brand to more consumers.

    By Aug. 21, 2026
  • A daytime image of a building with beige bricks and a Tropical Smoothie Cafe sign.
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    Permission granted by Tropical Smoothie Cafe
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    Why Tropical Smoothie Cafe’s CFO champions CX

    Experience improvements encourage “guests to come back more often, spend more often and recommend us to others,” CFO Chris Sasser said.

    By Kristen Doerer • Aug. 21, 2026
  • A photograph of a gray sign with a red box inside with white letters that says "Jack" under the box it says "in the box."
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    Justin Sullivan via Getty Images
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    Jack in the Box names president in CEO succession step

    Former Yum Brands executive Taylor Montgomery could bring some of Taco Bell’s marketing magic to the beleaguered burger brand. 

    By Aug. 20, 2026
  • A rendering of an A&W location.
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    Courtesy of A&W Restaurants
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    A&W develops larger store prototype

    The diner-inspired format is designed to foster meaningful guest connections through hospitality and differentiate from transactional QSR dining rooms.

    By Aug. 20, 2026
  • A cart at a Wendy's drive-thru window.
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    Getty Images
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    Wendy’s revives COO position

    The burger chain is seeking an operations chief for its turnaround under CEO Robert Wright, after hundreds of closures and six quarters of tumbling traffic.

    By Aug. 19, 2026
  • A promotional image for Whataburger's $4 sandwiches
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    Courtesy of Whataburger
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    Whataburger adds $4 value menu

    Low-priced options could attract diners in new markets and sustain sales in core trade areas.

    By Aug. 18, 2026
  • Shell
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    Retrieved from Shell.
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    Shell taps McDonald’s loyalty base to drive fuel trips, rewards sign-ups

    A new promotion gives the QSR chain’s loyalty members discounts at Shell-branded gas stations through mid-September.

    By Brett Dworski • Aug. 18, 2026
  • A zoomed in image of a smartphone with a on orange app square that says "Grubhub" in white.
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    Scott Olson via Getty Images
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    FTC to disburse $23.8M from Grubhub settlement

    Grubhub originally settled with the Federal Trade Commission in 2024 for allegedly unfairly blocking consumers and deceiving drivers in pay messaging.

    By Aug. 13, 2026
  • A photo of a Cava location in a brick endcap retail space.
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    Courtesy of Cava
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    Cava’s investment in value and wages pays off

    The fast casual brand’s longstanding effort to underprice inflation has helped it drive sales growth in lower-income trade areas.

    By Aug. 12, 2026
  • It's a restaurant.
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    wdstock via Getty Images
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    Gen Restaurant Group mulls $100M offer for its BBQ chain

    Selling its restaurant business would allow Gen to pivot to CPG, where it can grow with lower development expenditure. 

    By Aug. 10, 2026
  • QDOBA Burrito
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    Courtesy of QDOBA
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    Jalapeños served at Qdoba, Chipotle tied to Salmonella outbreak

    Both chains stopped serving potentially contaminated peppers after hundreds of consumers across 27 states fell ill.

    By Updated Aug. 10, 2026
  • An evening shot of a Portillo's restaurant
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    Courtesy of Portillo's
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    Portillo’s cuts 18% of corporate workforce

    The July 31 reduction was meant to simplify its corporate structure to allow for better focus, nimbler operations and improved restaurant-level support.

    By Aug. 7, 2026
  • A close-up photograph of coure wraps on a yellow table in front of an orange titled background.
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    Courtesy of Sweetgreen
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    Sweetgreen says turnaround is working, despite soft sales

    Improvements in value perception, transactions and throughput were derailed by worries about Cyclospora, though the brand doesn’t serve iceberg lettuce.

    By Aug. 7, 2026
  • A red sign with white lettering that says Wendy's below a logo of a girl with red hair and blue hair ties sits in a parking lot under a tree.
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    Brandon Bell via Getty Images
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    Wendy’s CEO moving with ‘urgency’ to revamp brand

    Robert Wright, who rejoined the chain in May, is already drafting a strategy that will focus on menu, marketing, digital, operations and restaurants to improve the chain’s sales and traffic.

    By Aug. 7, 2026
  • A black and purple restaurant exterior.
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    Duane Prokop via Getty Images
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    Taco Bell, Taylor Farms Cyclospora case count hits 6K

    The vast majority of the individuals sickened in the outbreak fell ill before Taco Bell and Taylor Farms removed potentially contaminated lettuce.

    By Aug. 6, 2026
  • A picture of Burger King signs.
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    Justin Sullivan via Getty Images
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    Burger King sales surge, but Popeyes faces uphill battle

    While Burger King’s revival has gained momentum in recent months, Popeyes has continued to struggle despite its turnaround efforts — but RBI has hope for the chicken chain’s sluggish sales.

    By Aug. 6, 2026
  • A Gong cha store with the open sign and drink menu displayed on the storefront's windows.
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    Kelly Stroh/Restaurant Dive
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    Bain Capital buys Gong cha bubble tea chain

    The private equity firm will assume control of a 2,200-unit global chain, with at least 240 stores in the U.S.  

    By Updated Aug. 5, 2026