Opinion: Page 2
The latest opinion pieces by industry thought leaders
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Why restaurants need to be digital now
To thrive in an increasingly online marketplace, restaurants need to invest in technologies that help manage the customer relationship and manage delivery automation, says Hypertrack founder and CEO Kashyap Deorah.
Kashyap Deorah • May 7, 2021 -
dapiki moto. (2020). "New Normal" [Photograph]. Retrieved from Unsplash.
Restaurant Revitalization Fund promises relief, but may require fast action
Owners should take every step possible to prepare for the launch of the RRF application portal and to submit applications as soon as they are eligible, attorneys at Jones Walker LLP write.
Emily M. Gauthier, Curtis R. Hearn, John W. Zimmer • April 30, 2021 -
Wennington, Jay. (2014). "Gourmet meal and white wine" [Photograph]. Retrieved from Unsplash.
3 priorities for a post-pandemic restaurant industry
Restaurants should improve their energy optimization, save money by cutting down food waste and explore cost-effective service models like ghost kitchens, says Therma founder and CEO Manik Suri.
Manik Suri • April 26, 2021 -
NRA: Why we oppose the Raise the Wage Act
It's the wrong proposal at the wrong time for the restaurant industry, EVP of Public Affairs Sean Kennedy writes, arguing hiking labor costs and eliminating the tip credit would further destabilize operators and employees.
Sean Kennedy • Feb. 9, 2021 -
FG Trade via Getty Images
One Fair Wage: Why we support the Raise the Wage Act
Saving restaurants has to include saving our workforce, and envisioning a future where the true cost of food and service is fair and just, Victor Love, co-owner of Josephine's Southern Cooking, writes.
Victor Love • Feb. 9, 2021 -
Strategies for restaurants to address financial distress in the UK and US
Restaurants should identify cash shortfalls in their business models and share information with stakeholders to implement a comprehensive consensual restructuring, say attorneys at Goodwin's Financial Restructuring Group.
Simon Thomas, Oonagh Steel, Michael Goldstein, Howard Steel • Nov. 30, 2020 -
'The new better': Why restaurants can't go back to the way business was before the pandemic
Expectations of businesses have greatly evolved over the past six months, and if restaurants want to lure diners back, they need to prioritize both customer innovation and the employee experience, writes Ben Rogers of Qualtrics.
Ben Rogers • Oct. 1, 2020 -
Reopening lessons the US can learn from Europe
Restaurants and governments need to formulate recovery strategies based on new consumer preferences, traffic patterns and revenue channels, says Chelsea van Hooven, global industry advisor at Choco.
Chelsea van Hooven • Sept. 14, 2020 -
Do we need to shut down again? What to do when employees get COVID-19
Restaurants need to establish systems to inform staff and guests if a worker contracts the virus and ensure health screening compliance to avoid outbreaks, attorney Arif Virji writes.
Arif Virji • July 16, 2020 -
Why video needs to be a New Year priority for restaurant marketing
Using video can increase engagement and diner interaction, providing person-based marketing customers have come to expect, says Hannah Hambleton, content manager at Beambox.
Hannah Hambleton • Dec. 16, 2019 -
Ramiro Mendes on Unsplash
Reduce restaurant theft with better onboarding and reporting practices
Businesses need to review training materials and offer a clear way to address issues swiftly to prevent serial theft, says Ethics Suite president and co-founder Juliette Gust.
Juliette Gust • Nov. 8, 2019 -
Walk-On's
Strengthening a restaurant's identity maximizes potential and profits
Restaurants need to stick to an actionable plan with a strict timeline when rolling out brand changes, says Walk-On's Bistreaux and Bar President and COO Scott Taylor.
Scott Taylor • Sept. 3, 2019 -
4 ways to achieve profitability without disrupting quality of service
The key to reaching big goals is setting bite-sized benchmarks and ensuring employees understand how their actions impact the entire business, says Compeat's SVP of Operations Dori Salisbury.
Dori Salisbury • Aug. 12, 2019 -
What the dine-in sector can learn from the Just Eat merger
In-restaurant mobile ordering hasn't yet reached the ubiquity of delivery, says Wi5 Chief Strategy Officer Gavin Peters, but restaurants who don't anticipate this shift will lose out to digital-first brands.
Gavin Peters • Aug. 6, 2019 -
Navigating customer ratings and employment discrimination in restaurants
Businesses that rely on diner feedback to make personnel decisions need to ensure those reviews are not tainted by prejudice, says labor and employment litigator Kyle Winnick.
Kyle Winnick • July 31, 2019 -
Beyond Meat and Impossible Foods: First mover advantage in a rapidly growing market
Since its IPO in May, the price for shares in the company known for its plant-based burgers have taken off. Jeff Robards of Alantra looks at the two giants in the space and their potential future performance.
Jeff Robards • July 2, 2019 -
Valuing a restaurant's 'vibe' protects its IP for sale or franchise
It's critical for eateries to not only maximize proceeds in a transaction, but also to protect its brand uniqueness and potentially even monetize it.
Brian Buss and Doug Bania • June 10, 2019 -
Getty
Why restaurants should implement the Internet of Things
Connected sensors can monitor, detect and alert restaurant operators to potential kitchen disasters, says Dan Jamieson, the general manager of Particle.
Dan Jamieson • June 5, 2019 -
6 questions you need to ask about AI for restaurants
Restaurants need to know how they can gather data, if its clean and if an AI platform is the right model for their brand to reap significant rewards, says Sastry Penumarthy, co-founder of Punchh.
Sastry Penumarthy • May 30, 2019 -
Why restaurants need big data to succeed
As consumer restaurant spending grows, operators should build loyalty by leveraging key information about diner behavior, location and order preferences, says IgnitionOne COO Christopher Hansen.
Chris Hansen • May 8, 2019 -
How do you create an air of authenticity when your brand is virtual?
With online ordering revolutionizing the takeaway food industry, "virtual restaurants" still need a physical presence to put a human face to their brand, argues James Rix, CEO of Crowdify Global.
James Rix • April 22, 2019 -
Getty Images
McDonald's bets personalization will keep diners lovin' it
The fast food giant's $300 million acquisition of Dynamic Yield reflects growing diner demand for engaging, digitally tailored brand interactions, says Wi5 CEO Prask Sutton.
Prask Sutton • April 16, 2019 -
Burger King plans to treat chickens better, and now they're going plant-based. Where's McDonald's?
Improving its animal welfare standards and introducing more vegetarian options could drive profits and protect against public backlash, says Kenny Torrella, VP of public engagement at Mercy for Animals.
Kenny Torella • April 15, 2019 -
Rethinking the brand experience beyond space and size
Without designing for experience, an overemphasis on size will leave customers hungry for more, says innovation agency T3's president Ben Gaddis.
Ben Gaddis • April 12, 2019 -
Ritual
Navigating workforce shortages in the restaurant industry
By better managing variable costs, investing in labor-saving technology like digital kiosks and cross training employees, chains can improve retention, says Paul Dodd, SVP of sales at Compeat.
Paul Dodd • April 10, 2019
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