Renowned restaurant brand P.F. Chang’s is revolutionizing its catering capabilities through a strategic collaboration with Cartwheel, the leading enterprise delivery management platform.
Cartwheel recently invested in integrating with ezCater, the most trusted provider of corporate food solutions. This integration further streamlines and optimizes catering management and delivery capabilities for the restaurant chain and centralizes once disparate channels into a single, unified platform. Efficient order and delivery management lead to exceptional customer experiences, which, in turn, drive repeat orders.
P.F. Chang’s has worked with Cartwheel to power deliveries through its online catering channels since 2021. The brand is committed to providing a personalized experience to its customers and has long understood the positive impact an efficient delivery has on the holistic customer experience.
"P.F. Chang’s has used Cartwheel to power deliveries for years. We’re thrilled that ezCater orders are now integrated into the platform, enabling us to centrally manage and control delivery across all order sources and channels,” said Jessica Jami, Director of Off-Premises Dining at P.F. Chang’s. “Cartwheel’s real-time tracking capabilities are especially crucial in providing an excellent experience to our guests ordering catering, We've seen a significant increase in repeat orders since implementing Cartwheel and are optimistic about the potential increase in catering revenue with this new integration”
“Cartwheel is proud to power best-in-class delivery management for a brand as established and well-respected as P.F. Chang’s,” said Alex Vasilkin, co-founder and CEO, Cartwheel. “Our integration with ezCater only improves the experience for P.F. Chang’s, and for its customers nationwide.”
Cartwheel provides P.F. Chang’s with comprehensive solutions for in-house delivery operations, including a user-friendly driver app, advanced dispatch tools for managers, and real-time order tracking capabilities. Delivery drivers have shown their appreciation for Cartwheel’s tools and interface, consistently providing high ratings and positive feedback on the app. Cartwheel also offers catering-specific features such as proof of delivery and the ability to automatically select vehicle types based on order size.
Cartwheel is an on-demand delivery management platform for enterprise restaurant brands and beyond.
The company was founded in 2012 as a delivery restaurant. After it quickly grew to become one of the most popular delivery operations in Los Angeles, the founders decided to focus solely on the delivery outsourcing business. When the team realized there was no software solution to meet all of their needs, they decided to build it themselves.
Cartwheel offers turnkey solutions for in-house delivery operations, including an easy-to-use driver app, sophisticated dispatch tools for managers, and user-friendly customer interaction functionality.
To date, Cartwheel has powered deliveries for top brands including Portillo’s (also a Cartwheel investor), P.F. Chang’s, Potbelly, and more. Cartwheel is also partnered with Olo and its network of restaurants nationwide.
The company is headquartered in Los Angeles. For more information, visit www.trycartwheel.com
About P.F. Chang’s
Founded in 1993 by Philip Chiang and Paul Fleming, P.F. Chang’s is the first internationally recognized multi-unit Asian culinary brand to honor and celebrate the 2,000-year-old tradition of wok cooking as the center of the guest experience. With roots in Chinese cuisine, today’s menu at P.F. Chang’s spans across all of Asia, honoring cultures and recipes from Japan, Korea, Thailand, and beyond. Each item offers a unique exploration of flavor, whether it’s a handcrafted cocktail, wok-fired lunch bowl, or celebratory multi-course dinner. Worldwide, P.F. Chang’s has more than 300 restaurants in 22 countries and U.S. airport locations, including a growing number of convenient P.F. Chang’s To Go locations offering takeout and delivery. For more P.F. Chang’s news, visit pfchangs.com and follow us on Facebook, Twitter and Instagram @pfchangs.