October 10, 2018

Charlotte, NC. (October 9, 2018) – Thirty-one percent of diners said they would avoid eating at other locations of a chain restaurant if just one location was involved in a foodborne illness outbreak. That result is just one of the eye-opening results found in the Diners Dish e-book, available today from Steritech, the premier provider of food safety and service excellence assessments for the restaurant industry.


The Diners Dish E-book includes exclusive insights from a survey which tackled consumer preference and behavior in several key revenue-driving areas, including delivery, online reviews and social media, public health and cleanliness, and foodborne illness.  Highlights from the E-book include:


60 percent of diners have ordered food for delivery in the last six months – and 30% of those have experienced a problem with their order

75 percent of consumers sometimes or often use restaurant review sites to help select where they will dine

41 percent of those surveyed say a restaurant’s health department score factors into their decision on where to dine

Sticky or dirty tables and chairs is the top pet peeve of diners

31 percent will stay away from an entire chain if just one location has a foodborne illness outbreak


These and the more than two dozen other facts found in the Diners Dish e-book can help restaurants adjust their operational practices to better meet their customers’ preferences.


To download the full E-book, visit:


About Steritech

Steritech is the leading provider of specialized brand protection services for the restaurant, food retail, foodservice, and hospitality industries. As a trusted partner to many of the world’s leading brands, Steritech conducts over 250,0000 assessments a year in the areas of food safety, service excellence, workplace safety, and guest experience to help businesses mitigate risk and drive improvement. In addition to assessment programs, Steritech offers support to quality and safety initiatives with supplementary programs, including self-assessment technology, OneLook health inspection information management, and a wide range of consulting and special business projects. Founded in 1986, Steritech is headquartered in Charlotte, North Carolina. For more information on Steritech, please visit or call 800.868.0089.


Steritech is part of Rentokil Initial plc, a leading business services company, operating globally in over 70 countries. For more information, visit