Alicia Kelso

268 articles by Alicia Kelso

• Chipotle agrees to $95K payout in sexual harassment suit

  Dec. 4, 2019

• Group criticizes McDonald's for fired CEO's $42M severance package

  Nov. 27, 2019

• Golden Corral steps up franchisee incentives in remodel push

  Nov. 26, 2019

• Alcohol, food sales jump at restaurants on Thanksgiving Eve

  Nov. 25, 2019

• Workers sue McDonald's over workplace violence

  Nov. 22, 2019

• Moe's plans to open all-digital, kiosk-only locations

  Nov. 21, 2019

• DoorDash may ditch IPO plans for direct listing

  Nov. 20, 2019

• Starbucks loses traffic to open bathroom policy

  Nov. 18, 2019

• Chopt opens delivery/pickup-only store to meet digital demand

  Nov. 18, 2019

• Grubhub threatened with legislative action if it doesn't fix phone order issues

  Nov. 14, 2019

• Chipotle may make its carne asada a permanent menu item

  Nov. 13, 2019

• Restaurant gift card sales jumped 15% during the holidays last year

  Nov. 12, 2019

• Former Uber CEO's CloudKitchens got $400M in funding from Saudis

  Nov. 8, 2019

• Wendy's offers franchisees chance to opt-out of breakfast

  Nov. 7, 2019

• Chipotle expands employee benefits to focus on mental well-being

  Nov. 6, 2019

• McDonald's opens 1st ghost restaurant in London

  Nov. 4, 2019

• Restaurants need flexible scheduling to secure holiday workers, study says

  Nov. 4, 2019

• Fast food chains are losing $178M at the drive-thru annually

  Nov. 4, 2019

• A new kind of ghost restaurant is brewing

  Oct. 31, 2019

• Uber Eats drivers can now get a degree for free

  Oct. 31, 2019

• Uber Eats pilots cooking classes, dining experiences

  Oct. 29, 2019

• &pizza teams with Lyft for late-night ride-share benefits

  Oct. 24, 2019

• Burger King India sales grew 66%, report says

  Oct. 22, 2019

• Outback trials AI to analyze diner interactions with staff

  Oct. 17, 2019

• Taco Bell recalls 2.3M pounds of beef on heels of tortilla shortage

  Oct. 16, 2019

• Uber will lay off about 350 employees across Eats, rest of system

  Oct. 15, 2019

• DoorDash unveils to-go-only virtual kitchen in Bay Area

  Oct. 14, 2019

• 62% of diners fear restaurant data breaches, report says

  Oct. 11, 2019

• AI could define the future of restaurants. What happens when it fails?

  Oct. 9, 2019

• Starbucks expands family planning benefits to cover surrogacy, insemination

  Oct. 9, 2019

• Domino's ADA ruling to spur industry compliance

  Oct. 8, 2019

• Uber Works matches gig workers with restaurants

  Oct. 4, 2019

• Diners want mobile ordering, but only 18% of restaurant apps offer it

  Oct. 3, 2019

• Starbucks now offers customer free digital access to news websites

  Oct. 2, 2019

• Employment for chefs drops second year in a row, study finds

  Oct. 1, 2019

• Uber Eats, Rachael Ray to open virtual kitchen

  Sept. 30, 2019

• DoorDash data breach affects 4.9M people

  Sept. 27, 2019

• Want a job at McDonald's? Ask Alexa.

  Sept. 26, 2019

• Outback pairs exclusive DoorDash deal with in-house delivery

  Sept. 25, 2019

• Baby boomers want more food delivery, report finds

  Sept. 24, 2019

• Postmates valuation rises to $2.4B ahead of IPO

  Sept. 23, 2019

• Kitchen United secures $40M, plans NYC expansion

  Sept. 20, 2019

• Starbucks launches voice ordering with Alibaba in China

  Sept. 19, 2019

• Taco Bell lawsuit reflects tech's ADA challenges

  Sept. 16, 2019

• Yelp's new 'Connect' tool lets restaurants send targeted brand updates

  Sept. 12, 2019

• Additional labor complaints filed against Chipotle in NYC

  Sept. 11, 2019

• Chowly and DoorDash partner for POS integration

  Sept. 10, 2019

• Starbucks pickup-only store to open in NYC this fall

  Sept. 9, 2019

• Starbucks to open its largest location to date in Chicago

  Sept. 6, 2019

• Grubhub's new rewards feature integrated with restaurant loyalty programs

  Sept. 5, 2019

• Bloomin' Brands faces more activist pressure to break itself up

  Sept. 4, 2019

• 77% of diners check restaurant websites before visiting, survey finds

  Aug. 30, 2019

• McDonald's urged by local governments to bolster anti-sexual harassment training

  Aug. 29, 2019

• WeWork enters restaurant space with Spacious acquisition

  Aug. 28, 2019

• Yelp personalizes app based on user lifestyle

  Aug. 27, 2019

• John Schnatter unloads over $30M in Papa John's shares

  Aug. 26, 2019

• McDonald's enters the chicken sandwich wars

  Aug. 23, 2019

• TripAdvisor's Wi-Fi subscription could help restaurants mine diner data

  Aug. 22, 2019

• Domino's bolsters tech lead with new Innovation Garage

  Aug. 21, 2019

• Over 50% of consumers don't know how brands use their data, report says

  Aug. 20, 2019

• Restaurants rethink marketing, but Facebook remains king

  Aug. 15, 2019

• Pizza Hut's closure plans could cede foot traffic to Little Caesars

  Aug. 14, 2019

• Postmates planning September IPO, report says

  Aug. 13, 2019

• McDonald's introduces BOGO for $1 value deal

  Aug. 12, 2019

• DoorDash snags another $100M in funding

  Aug. 9, 2019

• Popeyes sells out of chicken sandwiches

  Aug. 8, 2019

• OpenTable, Quandoo partner to integrate restaurant bookings

  Aug. 7, 2019

• Grubhub updates call fee, web domain policies after backlash

  Aug. 2, 2019

• Elite Restaurant Group adds cupcakes to its growing portfolio

  Aug. 1, 2019

• Chipotle rolls out AI for phone orders

  July 31, 2019

• Report: Amazon eyes India for its next food delivery venture

  July 30, 2019

• Takeaway.com, Just Eat agree to merger

  July 29, 2019

• Panera takes off into airport segment with new partnership

  July 26, 2019

• Delivery disconnect: Restaurants don't always prioritize what diners want

  July 25, 2019

• Jollibee pays $350M for Coffee Bean & Tea Leaf

  July 25, 2019

• Popeyes plants its flag in KFC territory: China

  July 24, 2019

• Luckin Coffee starts global expansion in the Middle East, India

  July 23, 2019

• Private equity firm triples investment with Jack's Family Restaurants sale

  July 22, 2019

• Cooper's Hawk confirms investment by Ares Management

  July 19, 2019

• 69% of restaurants use multiple technologies, but many want all-in-one system

  July 18, 2019

• McDonald's inks deal with DoorDash, ending exclusivity with Uber Eats

  July 17, 2019

• Domino's Australia improves pizza quality scores with AI

  July 16, 2019

• Restaurant industry to hire former inmates to ease labor shortage

  July 15, 2019

• Waitr's new fee structure faces swift backlash from restaurant partners

  July 12, 2019

• Brinker to acquire 116 franchised Chili's restaurants

  July 11, 2019

• Waitr to add alcohol delivery

  July 9, 2019

• Uber Eats adds dine-in option

  July 3, 2019

• Franchisees accuse Subway of rigging inspections to shutter stores

  July 1, 2019

• Grubhub trend report shows staggering growth of plant-based meat orders

  June 28, 2019

• Dunkin' sues franchisees for employment verification violations

  June 27, 2019

• 79% of diners interested in personalized menu recommendations, report finds

  June 26, 2019

• Maintaining mouthfeel: The challenge of preserving food texture on the shelf and during delivery

  June 25, 2019

• Fast food customer satisfaction slips, report finds

  June 25, 2019

• Red Robin looks to pizza to drive off-premise sales

  June 24, 2019

• KFC's new flagship to serve as technology learning lab

  June 21, 2019

• EatStreet suffers data breach

  June 20, 2019

• Pizza Hut brings back iconic red roof logo

  June 19, 2019

• Dunkin' leverages Grubhub's geofencing to optimize NYC delivery

  June 18, 2019

• TGI Fridays picks up Uber tab for guests in pilot

  June 17, 2019

• Activist investor wants to remove five Red Robin directors

  June 14, 2019

• Digital restaurant orders growing at a double-digit clip

  June 13, 2019

• Subway giving franchisees $10K remodel grants

  June 12, 2019

• OpenTable partners with Upserve to enhance service

  June 6, 2019

• How restaurants can leverage the changing lunch break

  June 5, 2019

• OpenTable showcases LGBTQ+ restaurants for Pride Month

  June 4, 2019

• Popeyes seeks growth in hot Spanish market

  June 3, 2019

• Google Maps' latest update highlights popular menu items

  May 31, 2019

• Applebee's largest franchisee tests dropping delivery

  May 29, 2019

• Chick-fil-A taps AI to identify food safety issues

  May 28, 2019

• DoorDash secures $600M in another major funding round

  May 24, 2019

• Uber seeks approval for drone deliveries

  May 23, 2019

• McDonald's launches anonymous sexual harassment hotline

  May 22, 2019

• QSRs cash in on same-day pay to compete for labor

  May 20, 2019

• Sonic plans to test AI-powered menu

  May 17, 2019

• Chick-fil-A tests restaurant-run delivery

  May 16, 2019

• Deliveroo offers free skills training to its drivers

  May 15, 2019

• Starbucks secures $1B sustainability bond

  May 14, 2019

• Uber, Nuro reportedly in discussions for driverless food delivery

  May 13, 2019

• Postmates teams up with Square, Bringg

  May 10, 2019

• Noodles & Company launches personalized nutrition calculator

  May 9, 2019

• Google Lens can tell diners what to order at restaurants

  May 8, 2019

• More franchisee trouble for Subway as it's accused of arbitrary infractions

  May 7, 2019

• Domino's turns to blockchain-based AI solution to scale operations

  May 6, 2019

• Class action suit claims Waitr's fee hike broke contracts

  May 3, 2019

• Burger King campaign jabs at McDonald's Happy Meals

  May 2, 2019

• Why Chick-fil-A is opening a company-owned distribution center

  May 1, 2019

• Uber Eats, Deliveroo look to diversify with click-and-collect

  April 30, 2019

• Drone delivery may be on the cusp of a breakthrough

  April 29, 2019

• Sweetgreen reverses cashless-only approach

  April 26, 2019

• Report: McDonald's may end exclusivity with Uber Eats

  April 25, 2019

• Papa John's opens 2,000th overseas store as competition intensifies

  April 24, 2019

• 59% of restaurant operators fear disruption by mobile-savvy rivals

  April 23, 2019

• 45% of diners have tried a restaurant because of social media

  April 22, 2019

• Bite Squad expands breakfast delivery service

  April 18, 2019

• Just Eat buys POS system Practi to lock down restaurant loyalty

  April 17, 2019

• Restaurants adding surcharges to cover healthcare costs

  April 16, 2019

• McDonald's cage-free egg progress signals an industry sea change

  April 12, 2019

• Restaurant website developer BentoBox gains over $16M in funding

  April 11, 2019

• Even with more teenage workers, restaurants struggling to fill positions

  April 10, 2019

• Burger King settles lawsuit with franchisee from rodent video

  April 9, 2019

• Just Eat pulls its SkipTheKitchen delivery firm out of the US

  April 5, 2019

• Marijuana consumption expected to boost restaurant foot traffic, sales

  April 4, 2019

• Restaurant operators chase delivery, value menus to drive growth

  April 3, 2019

• Toast scores $250M in new funding round

  April 2, 2019

• Major League Baseball quietly resumes Papa John's partnership

  April 1, 2019

• Can a new CMO provide Papa John's the boost it needs?

  March 29, 2019

• DoorDash's new program supports immigrant-founded restaurants

  March 28, 2019

• Half of diners order delivery at least once a month

  March 27, 2019

• Virtual kitchen startup Keatz secures $13.5M in new funding

  March 25, 2019

• Study: 62% of diners blame both restaurants and delivery companies for bad service

  March 22, 2019

• Hawaii legislators contemplate strict plastics ban

  March 21, 2019

• Cooper's Hawk wants wine club members to dine at Ruth's Chris

  March 20, 2019

• Second lawsuit accuses Waitr of paying drivers less than minimum wage

  March 19, 2019

• OpenTable blocks data sharing with competitors

  March 18, 2019

• Denny's woos millennials with delivery, new marketing

  March 15, 2019

• Del Frisco's forges ahead on expansion plans despite significant traffic declines

  March 14, 2019

• Deliveroo diversifies with 2 new partnerships

  March 13, 2019

• McDonald's new gender initiative could boost recruitment and retention

  March 12, 2019

• Restaurants after #MeToo: How this 'wake-up call' is impacting harassment training

  March 11, 2019

• Bloomin' Brands' CEO exit widens gender gap in restaurant leadership

  March 11, 2019

• Philadelphia becomes the 1st US city to ban cashless concepts

  March 8, 2019

• National Restaurant Association comes out strongly against 'Raise the Wage Act'

  March 7, 2019

• Toast's new offerings reflect tech's growing role in customer experience

  March 6, 2019

• Poke concept Sweetfin partners with Postmates for delivery

  March 4, 2019

• Curry Up Now expands beyond California

  March 1, 2019

• Panda Express adds plant-based options following PETA petitions

  Feb. 27, 2019

• Yelp's diversification generating significant user growth

  Feb. 27, 2019

• What JAB Holding's IPO plans mean for Starbucks

  Feb. 26, 2019

• Cheesecake Factory debuts Asian fast casual concept

  Feb. 25, 2019

• NYC crackdown slows momentum of CBD-infused food and drink

  Feb. 25, 2019

• OpenTable to ban repeat no-shows in the UK

  Feb. 21, 2019

• Delivery mobile app market to hit $16.6B in 2023, report says

  Feb. 20, 2019

• Long John Silver's turnaround plan comes with corporate layoffs

  Feb. 19, 2019

• Blaze Pizza aims to go public, compete with Domino's

  Feb. 15, 2019

• Potbelly ups its value game with new menu

  Feb. 14, 2019

• Mexican chains jump on the plant-based bandwagon

  Feb. 13, 2019

• Shake Shack's first CMO tasked with revisiting self-order kiosks

  Feb. 12, 2019

• Restaurant reservations to spike 433% on Valentine's Day, study projects

  Feb. 11, 2019

• Postmates to join Grubhub on the stock market after confidential IPO

  Feb. 8, 2019

• RAVE's sales boosted by legacy Pizza Inn buffet concept

  Feb. 7, 2019

• Luckin's US IPO turns heat up on Starbucks

  Feb. 5, 2019

• Delivery dilemma: Are in-house innovations or third-party aggregates best?

  Feb. 4, 2019

• Starboard CEO to lead Papa John's board in $200M deal

  Feb. 4, 2019

• Investors bet on superfoods concept Everbowl

  Feb. 1, 2019

• Report identifies 3 keys to traffic growth

  Jan. 31, 2019

• Investors pressure QSR giants to reduce supply chain emissions

  Jan. 30, 2019

• Daphne's, Noon launch hybrid Mediterranean concept

  Jan. 29, 2019

• Luby's looks for a turnaround after failed proxy fight

  Jan. 28, 2019

• More foodservice operators asking for plant-based meats

  Jan. 25, 2019

• Can a chief people officer change Papa John's culture?

  Jan. 24, 2019

• Just Eat buys software startup Flyt for $28.7M

  Jan. 23, 2019

• Subway's struggles marked by another executive exit

  Jan. 22, 2019

• Sun Holdings takes the lead on a Taco Bueno turnaround

  Jan. 17, 2019

• FAT Brands expands co-branded Fatburger/Buffalo's Express units

  Jan. 17, 2019

• AmEx acquires Japanese restaurant reservation startup

  Jan. 16, 2019

• Restaurant prices post highest increase in 7 years

  Jan. 14, 2019

• BJ's Restaurants tests order-ahead, dine-in service

  Jan. 13, 2019

• Taco Bell testing vegetarian menu as meatless trend grows

  Jan. 11, 2019

• Report: Grubhub is the most-used delivery app

  Jan. 9, 2019

• Can casual chains woo millennials, Gen Z with craft cocktails?

  Jan. 9, 2019

• Illegal Burger parent to test CBD-infused food

  Jan. 8, 2019

• Industry veteran tapped to drive Quiznos turnaround

  Jan. 7, 2019

• Red Robin taps new CFO to help with turnaround

  Jan. 4, 2019

• Cicis incentivizes franchisees as part of expansion plan

  Jan. 3, 2019

• What will become of Taylor Gourmet in trademark bidding war?

  Jan. 2, 2019

• Coca-Cola leads $10M funding round in POS platform Omnivore

  Dec. 21, 2018

• Chipotle kicks off college bowl season with two campaigns

  Dec. 19, 2018

• Macaroni Grill considers more acquisitions after turnaround

  Dec. 19, 2018

• Just Eat under pressure from activist investor

  Dec. 18, 2018

• Taco Bell's new value menu forces competitors to keep pace

  Dec. 17, 2018

• How restaurants are using benefits to win in a tight labor market

  Dec. 17, 2018

• Starbucks opens 23,000-square-foot Reserve Roastery in NYC

  Dec. 14, 2018

• Money, remote work drives eat-from-home trend

  Dec. 13, 2018

• Deliveroo's jump into brick-and-mortar heats up delivery competition

  Dec. 12, 2018

• John Schnatter reignites debate about Papa John's fate

  Dec. 11, 2018

• Goldbelly grows footprint with FoodyDirect acquisition

  Dec. 10, 2018

• Will activist pressure force a Del Frisco's sale?

  Dec. 7, 2018

• Flynn Restaurant Group becomes largest franchisee with Arby's buy

  Dec. 6, 2018

• Uber Eats tests promoted placement model for restaurants

  Dec. 5, 2018

• New executive hires prime Potbelly for a turnaround

  Dec. 4, 2018

• A look back: How the midterm elections did — and didn't — impact restaurants

  Dec. 3, 2018

• Could a sale fix Jack in the Box's revenue, franchisee woes?

  Nov. 30, 2018

• Cracker Barrel navigates guest satisfaction issues as off-premise business grows

  Nov. 29, 2018

• Report: As major bidder backs out, Papa John's may have to recover on its own

  Nov. 28, 2018

• Will additional funding for Deliveroo spark a deal with Uber Eats?

  Nov. 27, 2018

• Global food delivery companies struggle to reach profitability

  Nov. 26, 2018

• How will restaurants contend with rising minimum wages?

  Nov. 21, 2018

• Restaurant deals app aims to fill empty seats at the last minute

  Nov. 20, 2018

• Panera intensifies breakfast competition by adding delivery

  Nov. 19, 2018

• Famous Dave's explores virtual kitchen models

  Nov. 16, 2018

• Will Uber's rewards program be enough to create delivery loyalty?

  Nov. 15, 2018

• Chick-fil-A launches nationwide delivery with DoorDash

  Nov. 14, 2018

• Another activist investor takes a stake in Jack in the Box

  Nov. 13, 2018

• Frustrated Papa John's franchisees hire lawyer as sales slip

  Nov. 12, 2018

• How restaurant CMOs are adapting to emerging tech, media channels

  Nov. 12, 2018

• Can a sale drive a Papa Murphy's turnaround?

  Nov. 9, 2018

• Will Slice's deal with TripAdvisor even the playing field for independent pizzerias?

  Nov. 8, 2018

• Starbucks' delivery expansion in China may not translate so easily in the U.S.

  Nov. 7, 2018

• Could Resy's acquisition of Reserve threaten OpenTable's reign?

  Nov. 6, 2018

• SoftBank bets big on Zume's 'baking on the way' technology

  Nov. 5, 2018

• Are off-premise channels a silver bullet for the casual dining segment?

  Nov. 5, 2018

• Yelp launches Nowait kiosks to trim restaurant wait times

  Nov. 2, 2018

• Private equity suitors reportedly wooing Papa John's

  Nov. 1, 2018

• Jack in the Box franchisees ask for board seat, marketing audit

  Oct. 31, 2018

• Sweetgreen raises $200M, joins the unicorn club

  Oct. 30, 2018

• Venture capitalists are investing big in delivery, but will third parties last?

  Oct. 29, 2018

• Starbucks can't quit its specialty Frappuccinos, despite sliding sales

  Oct. 26, 2018

• Will McDonald's new sandwich help breakfast sales rise and shine?

  Oct. 25, 2018

• Uber Eats aims to cover 70% of the U.S. this year

  Oct. 24, 2018

• Bloomin' Brands comes under activist investor pressure

  Oct. 23, 2018

• Google adds reviews to Maps, putting pressure on restaurants

  Oct. 22, 2018

• Washington, DC mandates sexual harassment training for restaurants

  Oct. 19, 2018

• Denny's taps CRM platform Punchh to boost customer engagement

  Oct. 18, 2018

• Most diners order delivery through restaurants, not third-party apps

  Oct. 17, 2018

• Uber Eats continues to grow virtual restaurants business

  Oct. 16, 2018

• From fast to fancy: QSRs go upscale to compete with fast casual

  Oct. 15, 2018

• Sonic's $4.3M settlement highlights data breach challenges

  Oct. 15, 2018

• As Square's CFO departs, the restaurant payments race could heat up

  Oct. 12, 2018

• Will activist investor's $900M stake fix Starbucks' lackluster sales?

  Oct. 11, 2018

• Danny Meyer gives $20M vote of confidence to 'category disruptor' Goldbelly

  Oct. 10, 2018

• Kitchen United scores $10M in funding as demand for off-premises dining grows

  Oct. 9, 2018

• Zöe's Kitchen slapped with class-action suit ahead of Cava merger

  Oct. 8, 2018

• Washington, DC becomes the newest battleground over tipped wages

  Oct. 5, 2018

• Pieology tests drone delivery as a tech war heats up between pizza chains

  Oct. 4, 2018

• Activist investor takes stake in Papa John's

  Oct. 3, 2018

• Will Chipotle's new loyalty program lure customers back?

  Oct. 2, 2018

• QSR efforts to make healthy kids' meals aren't changing eating habits

  Oct. 1, 2018

• Shake Shack's 'Innovation Kitchen' allows for real-time product testing

  Oct. 1, 2018