An article from

Alicia Kelso

Contributing Reporter

486 articles by Alicia Kelso

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Chick-fil-A scores highest 'brand intimacy' marks among QSRs during the pandemic
Jan. 19, 2021
McDonald's is navigating 3 new sexual harassment lawsuits
Jan. 15, 2021
Panera takes its catering business virtual
Jan. 14, 2021
Fiesta Restaurant Group takes out $75M loan
Jan. 13, 2021
Grubhub partners with Fiat Chrysler to add in-car food ordering
Jan. 12, 2021
Major gap exists between casual and QSR recovery, per NPD data
Jan. 11, 2021
COVID-19 outbreak at Colorado In-N-Out locations exceeds 140 cases
Jan. 7, 2021
Focus Brands adds surcharge for digital pickup, delivery orders
Jan. 7, 2021
DoorDash drivers can now earn cash rewards
Jan. 6, 2021
Applebee's franchisee pilots drive-thru
Jan. 5, 2021
McDonald's franchisees calls for tech co-op amid new fees, Restaurant Business reports
Dec. 22, 2020
Consumers want curbside, outdoor dining to stay in 2021, survey says
Dec. 21, 2020
NYC passes 'just cause' job protections for QSR employees
Dec. 18, 2020
Shake Shack plans in-app delivery systemwide in early 2021
Dec. 17, 2020
Starbucks suspends traffic-driving Happy Hours
Dec. 16, 2020
Pandemic increased urgency to adopt 'transformational' tech, survey finds
Dec. 16, 2020
New York to provide restaurants a free digital ordering platform through April
Dec. 14, 2020
Starbucks expects to have 55K locations within 10 years
Dec. 11, 2020
Massachusetts restricts table size, dining duration — not capacity
Dec. 10, 2020
Grubhub's latest online ordering tools won't charge marketing fees
Dec. 9, 2020
Restaurant closures exceed 110K, NRA says industry 'cannot wait for relief'
Dec. 8, 2020
DoorDash hit with cease-and-desist letter from DC attorney general
Dec. 7, 2020
Judge limits LA County ban on outdoor dining to 3 weeks
Dec. 4, 2020
El Pollo Loco unveils 2 restaurant designs prioritizing off-premise channels
Dec. 3, 2020
Report: Restaurant workers face increased sexual harassment amid pandemic
Dec. 2, 2020
Thrillist, Zuul launch rotating ghost kitchen in New York City
Dec. 1, 2020
DoorDash settles lawsuit over old tipping model for $2.5M
Nov. 25, 2020
California Pizza Kitchen emerges from bankruptcy with significantly less debt
Nov. 24, 2020
Report: Digital expected to make up more than half of QSR sales by 2025
Nov. 23, 2020
Papa John's adds AI phone technology to streamline operations
Nov. 20, 2020
&pizza commits to a $15 minimum wage by 2022
Nov. 19, 2020
Over 30% of diners plan to cater a holiday meal, survey finds
Nov. 18, 2020
Lettuce Entertain You warns of over 1K layoffs
Nov. 16, 2020
Chick-fil-A adds online ordering through its website
Nov. 13, 2020
Casual dining sales down 60% compared to 80% loss in March, study shows
Nov. 12, 2020
Full-service restaurants 'particularly risky' for COVID-19 spread, study finds
Nov. 11, 2020
Consumers expected to spend 29% more on restaurant gift cards, study says
Nov. 10, 2020
Chicago announces 15% delivery cap on heels of $10M restaurant grant program
Nov. 9, 2020
Wendy's taps operations chief as chain shifts focus to digital channels
Nov. 6, 2020
The cooking robotics space expected to be a $322M business by 2028, study says
Nov. 5, 2020
Panera's second largest franchisee tests beer and wine
Nov. 4, 2020
McDonald's franchisees face more COVID-19 OSHA complaints
Nov. 3, 2020
San Francisco promises $4M to small businesses as it shutters indoor dining
Nov. 2, 2020
Restaurants weigh survival chances without full capacity or winterization efforts
Oct. 30, 2020
Third-party delivery is vital now, but operators believe curbside changes will be most permanent
Oct. 29, 2020
McDonald's franchisee optimism highest in over a decade, report says
Oct. 28, 2020
DoorDash initiative brings closed restaurants back to life via delivery-only models
Oct. 27, 2020
Sweetgreen to lay off 20% of corporate employees amid restructuring
Oct. 26, 2020
Independent restaurants go dark to keep the lights on
Oct. 26, 2020
North Carolina restaurant group wins business interruption case to recover COVID-19 losses
Oct. 23, 2020
72% of franchisees have enhanced delivery, drive-thru amid the pandemic, study shows
Oct. 22, 2020
Restaurant operating profits will rise 15% in 2021, Moody's predicts
Oct. 21, 2020
Report: Winter weather could undo 2M in job gains from August, September
Oct. 20, 2020
Del Taco is planning a drive-thru-only restaurant model
Oct. 19, 2020
Sun Holdings acquires bankrupt IHOP locations
Oct. 16, 2020
Wisconsin judge reinstates 25% capacity limit on bars, restaurants
Oct. 15, 2020
Taco Bell adds DoorDash as a delivery partner
Oct. 14, 2020
Casual dining curbside pickup times beat QSR, report shows
Oct. 13, 2020
Famous Dave's expands ghost kitchens through Johnny Carino's partnership
Oct. 12, 2020
Yelp adds alerts for businesses accused of racism
Oct. 9, 2020
DoorDash for Work lets employers feed their remote workers
Oct. 8, 2020
Starbucks partners with Lyft to drive employees to vote
Oct. 7, 2020
McDonald's shaves down drive-thru times by almost 30 seconds, study shows
Oct. 6, 2020
How the pandemic accelerated the US ghost kitchen market '5 years in 3 months'
Oct. 5, 2020
Unemployed residents of Hawaii will receive $500 to stimulate restaurant spending
Oct. 2, 2020
McDonald's is running out of its Spicy Chicken McNuggets
Oct. 1, 2020
SevenRooms integrates its waitlist product with Google's Reserve
Sept. 30, 2020
DoorDash accused of providing 'deceptive information' about non-partners on its platform
Sept. 28, 2020
Darden sheds 11% of support staff as part of a 'strategic restructure'
Sept. 25, 2020
Dine-in traffic improves in August, but off-premise still preferred
Sept. 24, 2020
Resy, AmEx will bring a fine dining 'drive-thru' experience to Los Angeles
Sept. 23, 2020
87% of New York City hospitality owners couldn't pay full August rent, report says
Sept. 22, 2020
San Francisco restaurants could reopen at 25% capacity in October
Sept. 21, 2020
Texas increases indoor restaurant capacity from 50% to 75%
Sept. 18, 2020
New York City Council passes 10% COVID-19 surcharge
Sept. 17, 2020
Independent pizza sales boosted by COVID-19 pandemic, report shows
Sept. 15, 2020
Starbucks traffic lifts following early Pumpkin Spice Latte launch
Sept. 14, 2020
Dining out increases COVID-19 risk more than other activities, CDC report finds
Sept. 11, 2020
Research shows delivery pain points, from unidentifiable calls to incorrect orders
Sept. 10, 2020
Pennsylvania restaurants can double dining capacity with online certification
Sept. 9, 2020
Hurricane Isaias' impact on restaurant sales hint at what to expect this winter
Sept. 4, 2020
Restaurant owners growing restless with disparate state opening plans
Sept. 3, 2020
Drive-thru traffic increased 26% during dining room closures, report says
Sept. 2, 2020
New York, Los Angeles extend delivery commission fee caps
Aug. 31, 2020
The Cheesecake Factory rehires majority of 41K furloughed employees
Aug. 28, 2020
Saladworks to expand footprint with Chowbotics' robot
Aug. 27, 2020
Ruby Tuesday employees left in the dark about restaurant closures
Aug. 26, 2020
Wawa pilots dinner menu
Aug. 25, 2020
Chipotle accused of shortchanging customers in lawsuit
Aug. 24, 2020
Shake Shack to pay employee bonuses at end of year
Aug. 21, 2020
Pizza Hut creates chief equity officer role, launches antiracism initiative for educators
Aug. 19, 2020
Seated acquires events booking platform VenueBook
Aug. 19, 2020
Pizza Hut's largest franchisee zeroes in on Red Roof dine-in format in its store closures
Aug. 18, 2020
Garbanzo Mediterranean Grill files for bankruptcy as nontraditional locations remain closed
Aug. 17, 2020
Drive-thru usage up 43% since April, study finds
Aug. 12, 2020
Florida restaurant workers can get back to work sooner after COVID-19 infections
Aug. 10, 2020
Uber Eats grows its restaurant partner roster by 50%
Aug. 7, 2020
64% of diners say staff wearing PPE is most important when eating out, survey shows
Aug. 7, 2020
83% of New York City restaurant owners couldn't pay full rent in July, report shows
Aug. 5, 2020
25% of diners place online orders multiple times a week, study shows
Aug. 4, 2020
Wawa to open first freestanding drive-thru by year-end
Aug. 3, 2020
Shake Shack's digital sales doubled in Q2, but same-store sales declined sharply
July 31, 2020
47% of operators say moving to online ordering is their biggest challenge
July 30, 2020
Major QSRs hiking delivery menu prices by over 15%
July 28, 2020
McDonald's pauses dining room reopenings, will require diners to wear masks
July 27, 2020
Coronavirus has already shuttered 16K restaurants, Yelp says
July 23, 2020
Starbucks will add more ways to pay, earn rewards this fall
July 22, 2020
Danny Meyer's restaurant group eliminates no-tipping policy
July 21, 2020
96% of restaurants require staff to wear masks
July 20, 2020
Fiesta Restaurant Group bets on expanded off-premise as part of recovery
July 17, 2020
Kura Sushi reports $9.2M net loss in Q3
July 16, 2020
Chipotle to hire 10K more employees to support digital growth
July 15, 2020
New McDonald's flagship runs 100% on renewable energy
July 13, 2020
Starbucks will require all customers to wear masks inside stores
July 10, 2020
DoorDash to reimburse restaurants after violating San Francisco's 15% fee cap
July 9, 2020
Major Wendy's franchisee accused of PPP fraud
July 8, 2020
California, Chicago escalate response to COVID-19 violations
July 7, 2020
53% of restaurants closed amid coronavirus have shuttered permanently, Yelp data shows
July 6, 2020
Subway shifts $5 Footlong promotion to digital-only after slow traffic
July 2, 2020
Taco Bell to launch new loyalty program 5 years after first iteration
July 1, 2020
States stall reopening plans as COVID-19 cases surge
June 30, 2020
WSJ: Checkers and Rally's parent exploring potential restructure
June 25, 2020
Chipotle ranks No. 1 among QSRs for COVID-19 safety measures, report says
June 24, 2020
Restaurant gift card sales grow nominally prior to COVID-19
June 23, 2020
Subway plans to add 50K employees, joining QSR hiring spree
June 19, 2020
Chipotle adds group ordering, Facebook Messenger bot to digital assets
June 18, 2020
Subway franchisees file FTC complaints over Footlong promotion
June 17, 2020
Restaurant industry expected to lose $240B by the end of 2020
June 16, 2020
Yum Brands alleges Grubhub 'improperly terminated' deal in lawsuit
June 12, 2020
Taco Bell's breakfast business slumps, putting it behind sister chains
June 11, 2020
68% of restaurants allowed to reopen dining rooms
June 10, 2020
WSJ: Chuck E. Cheese asks lenders for help to avoid bankruptcy
June 8, 2020
Cheesecake Factory temporarily closes locations during racial justice protests
June 4, 2020
Panera franchisee to pay $4.6M in overtime lawsuit
June 3, 2020
In-N-Out sues insurer for business interruption coverage
June 2, 2020
Nearly two-thirds of public restaurants face bankruptcy risk
June 1, 2020
EEOC asks court to enforce subpoenas against Bloomin' in pay discrimination investigation
May 29, 2020
Denny's, IHOP franchisees close restaurants
May 28, 2020
French insurer ordered to pay restaurant's coronavirus disruption claim
May 27, 2020
Starbucks could close up to 400 stores in next 18 months
May 22, 2020
McDonald's warns franchisees of potential retrenchment from coronavirus crisis
May 21, 2020
Illinois judge denies McDonald's motion to dismiss workers' coronavirus lawsuit
May 20, 2020
McDonald's faces criticism for sexual harassment issues in international markets
May 19, 2020
Postmates adds curbside pickup feature
May 18, 2020
McDonald's reopening requirements saddle operators with more costs
May 15, 2020
Starbucks seeks rent relief for a full year
May 14, 2020
Washington no longer requires dine-in customers to provide contact information
May 13, 2020
Chipotle secures $600M in cash
May 11, 2020
Outback's reopened locations report sales down only 17%
May 7, 2020
Famous Dave's parent secures $13M PPP loan
May 6, 2020
DoorDash partners with Pennsylvania AG to extend financial, childcare benefits
May 5, 2020
McDonald's primes supply chain for potential meat shortage
May 1, 2020
Cosi sues SBA for barring it from PPP funding
April 30, 2020
McDonald's franchisees frustrated with chain's coronavirus response, survey shows
April 29, 2020
Off-premise may be key to casual dining relief, BTIG research suggests
April 28, 2020
Seattle caps delivery fees at 15% in emergency order
April 24, 2020
Chipotle to pay $25M in largest-ever food safety fine
April 22, 2020
Shake Shack is returning its $10M in PPP funding
April 20, 2020
ChowNow, Instagram launch commission-free online food ordering
April 16, 2020
San Francisco caps food delivery commissions at 15%
April 14, 2020
DoorDash cuts commissions by 50% for local restaurants
April 13, 2020
Tripadvisor adds delivery/takeout, gift card information to restaurant listings
April 8, 2020
Shake Shack moves into meal kits as sales sharply decline
April 6, 2020
Burger King parent will give operators $70M in cash advancements
March 31, 2020
The Cheesecake Factory furloughed 41,000 employees
March 26, 2020
Yum Brands suspends buyback program to free up cash for franchisees
March 25, 2020
Coronavirus grows delivery platforms' restaurant partner networks
March 23, 2020
Darden's Q3 results hint at dismal future for casual dining
March 20, 2020
Breakfast wars boost QSR traffic 4% in first week of March
March 16, 2020
Inspire Brands acquires 22 Buffalo Wild Wings from franchisee
March 13, 2020
Philz Coffee adds mobile-order-only location
March 12, 2020
Food delivery app downloads are decreasing
March 10, 2020
Postmates adds non-contact delivery option as coronavirus spreads
March 9, 2020
Report: Subway to offer $5 value menu despite franchisee tension
March 6, 2020
Papa John's centralizes phone orders to improve delivery
March 4, 2020
Jersey Mike's to spend $150M on franchisee remodels
March 3, 2020
Tim Hortons' US operators accuse chain of 'price gouging'
March 2, 2020
NYC Council introduces series of food delivery regulations
Feb. 27, 2020
Lawsuit filed against Jimmy John's over serving contaminated sprouts
Feb. 26, 2020
Cosi files for bankruptcy, again
Feb. 25, 2020
McDonald's faces more racial discrimination accusations
Feb. 24, 2020
Domino's zeros in on tech to improve service, labor costs
Feb. 21, 2020
Wingstop bolsters digital growth with pickup lockers, ghost kitchen
Feb. 20, 2020
Papa John's hires former Taco Bell exec as chief development officer
Feb. 19, 2020
WeWork launches Food Labs in NYC amid struggles
Feb. 14, 2020
Burgerim drama mounts as WA, MD revoke franchise registration
Feb. 13, 2020
OpenTable loyalty perk helps diners land hard-to-book restaurants
Feb. 12, 2020
Sonic to buy 73 units from bankrupt franchisee
Feb. 11, 2020
Uber Eats spent $1B on excess driver incentives, referrals in 2019
Feb. 7, 2020
Waitr will lay off 2,300 drivers as it shifts to contract workers
Feb. 6, 2020
TripAdvisor's newest tool aggregates reviews for restaurants
Feb. 5, 2020
Bloomin' Brands closer to divesting Outback Brazil
Feb. 4, 2020
Chicago Starbucks Roastery generating strong traffic counts
Feb. 3, 2020
Yelp asks Grubhub to remove delivery from 'non-partner' restaurant pages
Jan. 31, 2020
McDonald's UK taps Just Eat for delivery, ends Uber Eats exclusivity
Jan. 30, 2020
Deliveroo to adopt dynamic pricing structure
Jan. 28, 2020
Yelp rolls out restaurant health score popup notifications
Jan. 27, 2020
Topgolf opens upscale bar and restaurant concept
Jan. 23, 2020
Pret A Manger co-founder seeks IPO, U.S. expansion for to-go Asian concept
Jan. 22, 2020
Starbucks accelerates expansion in low-income markets
Jan. 21, 2020
P.F. Chang's dips toes in to-go only trend
Jan. 16, 2020
TGI Fridays will revamp bar to ignite alcohol sales
Jan. 14, 2020
Subway's C-suite carousel turns again
Jan. 10, 2020
Only 34% of operators 'very confident' they can identify food safety concerns
Jan. 9, 2020
McDonald's accused of pushing out black leadership, franchisees
Jan. 9, 2020
DoorDash teams with Chase to offer cardmembers free DashPash subscriptions
Jan. 7, 2020
Olympics, election will hurt restaurant traffic, analysts predict
Jan. 6, 2020
Applebee's enters the fast casual game
Jan. 3, 2020
62% of Americans prefer dine-in to takeout, delivery
Dec. 23, 2019
Burgerim's franchise registration is now suspended in Maryland
Dec. 20, 2019
Private equity firm acquires 117 Pizza Hut restaurants
Dec. 19, 2019
Coffee giants Jacobs Douwe Egberts, Peet's plan to merge and go public
Dec. 18, 2019
80% of millennial parents visit a restaurant at least once a week
Dec. 17, 2019
WeWork shutters restaurant coworking startup Spacious
Dec. 13, 2019
Supply challenges could delay McDonald's chicken sandwich launch, analysts predict
Dec. 12, 2019
Famous Dave's parent grilling up new concepts
Dec. 10, 2019
Third-party sales will make up 70% of delivery orders in 2022
Dec. 9, 2019
Burger King to expand its Canadian footprint by 25% in 5 years
Dec. 6, 2019
Chipotle agrees to $95K payout in sexual harassment suit
Dec. 4, 2019
Group criticizes McDonald's for fired CEO's $42M severance package
Nov. 27, 2019
Golden Corral steps up franchisee incentives in remodel push
Nov. 26, 2019
Alcohol, food sales jump at restaurants on Thanksgiving Eve
Nov. 25, 2019
Workers sue McDonald's over workplace violence
Nov. 22, 2019
Moe's plans to open all-digital, kiosk-only locations
Nov. 21, 2019
DoorDash may ditch IPO plans for direct listing
Nov. 20, 2019
Starbucks loses traffic to open bathroom policy
Nov. 18, 2019
Chopt opens delivery/pickup-only store to meet digital demand
Nov. 18, 2019
Grubhub threatened with legislative action if it doesn't fix phone order issues
Nov. 14, 2019
Chipotle may make its carne asada a permanent menu item
Nov. 13, 2019
Restaurant gift card sales jumped 15% during the holidays last year
Nov. 12, 2019
Former Uber CEO's CloudKitchens got $400M in funding from Saudis
Nov. 8, 2019
Wendy's offers franchisees chance to opt-out of breakfast
Nov. 7, 2019
Chipotle expands employee benefits to focus on mental well-being
Nov. 6, 2019
McDonald's opens 1st ghost restaurant in London
Nov. 4, 2019
Restaurants need flexible scheduling to secure holiday workers, study says
Nov. 4, 2019
Fast food chains are losing $178M at the drive-thru annually
Nov. 4, 2019
A new kind of ghost restaurant is brewing
Oct. 31, 2019
Uber Eats drivers can now get a degree for free
Oct. 31, 2019
Uber Eats pilots cooking classes, dining experiences
Oct. 29, 2019
&pizza teams with Lyft for late-night ride-share benefits
Oct. 24, 2019
Burger King India sales grew 66%, report says
Oct. 22, 2019
Outback trials AI to analyze diner interactions with staff
Oct. 17, 2019
Taco Bell recalls 2.3M pounds of beef on heels of tortilla shortage
Oct. 16, 2019
Uber will lay off about 350 employees across Eats, rest of system
Oct. 15, 2019
DoorDash unveils to-go-only virtual kitchen in Bay Area
Oct. 14, 2019
62% of diners fear restaurant data breaches, report says
Oct. 11, 2019
AI could define the future of restaurants. What happens when it fails?
Oct. 9, 2019
Starbucks expands family planning benefits to cover surrogacy, insemination
Oct. 9, 2019
Domino's ADA ruling to spur industry compliance
Oct. 8, 2019
Uber Works matches gig workers with restaurants
Oct. 4, 2019
Diners want mobile ordering, but only 18% of restaurant apps offer it
Oct. 3, 2019
Starbucks now offers customer free digital access to news websites
Oct. 2, 2019
Employment for chefs drops second year in a row, study finds
Oct. 1, 2019
Uber Eats, Rachael Ray to open virtual kitchen
Sept. 30, 2019
DoorDash data breach affects 4.9M people
Sept. 27, 2019
Want a job at McDonald's? Ask Alexa.
Sept. 26, 2019
Outback pairs exclusive DoorDash deal with in-house delivery
Sept. 25, 2019
Baby boomers want more food delivery, report finds
Sept. 24, 2019
Postmates valuation rises to $2.4B ahead of IPO
Sept. 23, 2019
Kitchen United secures $40M, plans NYC expansion
Sept. 20, 2019
Starbucks launches voice ordering with Alibaba in China
Sept. 19, 2019
Taco Bell lawsuit reflects tech's ADA challenges
Sept. 16, 2019
Yelp's new 'Connect' tool lets restaurants send targeted brand updates
Sept. 12, 2019
Additional labor complaints filed against Chipotle in NYC
Sept. 11, 2019
Chowly and DoorDash partner for POS integration
Sept. 10, 2019
Starbucks pickup-only store to open in NYC this fall
Sept. 9, 2019
Starbucks to open its largest location to date in Chicago
Sept. 6, 2019
Grubhub's new rewards feature integrated with restaurant loyalty programs
Sept. 5, 2019
Bloomin' Brands faces more activist pressure to break itself up
Sept. 4, 2019
77% of diners check restaurant websites before visiting, survey finds
Aug. 30, 2019
McDonald's urged by local governments to bolster anti-sexual harassment training
Aug. 29, 2019
WeWork enters restaurant space with Spacious acquisition
Aug. 28, 2019
Yelp personalizes app based on user lifestyle
Aug. 27, 2019
John Schnatter unloads over $30M in Papa John's shares
Aug. 26, 2019
McDonald's enters the chicken sandwich wars
Aug. 23, 2019
TripAdvisor's Wi-Fi subscription could help restaurants mine diner data
Aug. 22, 2019
Domino's bolsters tech lead with new Innovation Garage
Aug. 21, 2019
Over 50% of consumers don't know how brands use their data, report says
Aug. 20, 2019
Restaurants rethink marketing, but Facebook remains king
Aug. 15, 2019
Pizza Hut's closure plans could cede foot traffic to Little Caesars
Aug. 14, 2019
Postmates planning September IPO, report says
Aug. 13, 2019
McDonald's introduces BOGO for $1 value deal
Aug. 12, 2019
DoorDash snags another $100M in funding
Aug. 9, 2019
Popeyes sells out of chicken sandwiches
Aug. 8, 2019
OpenTable, Quandoo partner to integrate restaurant bookings
Aug. 7, 2019
Grubhub updates call fee, web domain policies after backlash
Aug. 2, 2019
Elite Restaurant Group adds cupcakes to its growing portfolio
Aug. 1, 2019
Chipotle rolls out AI for phone orders
July 31, 2019
Report: Amazon eyes India for its next food delivery venture
July 30, 2019
Takeaway.com, Just Eat agree to merger
July 29, 2019
Panera takes off into airport segment with new partnership
July 26, 2019
Delivery disconnect: Restaurants don't always prioritize what diners want
July 25, 2019
Jollibee pays $350M for Coffee Bean & Tea Leaf
July 25, 2019
Popeyes plants its flag in KFC territory: China
July 24, 2019
Luckin Coffee starts global expansion in the Middle East, India
July 23, 2019
Private equity firm triples investment with Jack's Family Restaurants sale
July 22, 2019
Cooper's Hawk confirms investment by Ares Management
July 19, 2019
69% of restaurants use multiple technologies, but many want all-in-one system
July 18, 2019
McDonald's inks deal with DoorDash, ending exclusivity with Uber Eats
July 17, 2019
Domino's Australia improves pizza quality scores with AI
July 16, 2019
Restaurant industry to hire former inmates to ease labor shortage
July 15, 2019
Waitr's new fee structure faces swift backlash from restaurant partners
July 12, 2019
Brinker to acquire 116 franchised Chili's restaurants
July 11, 2019
Waitr to add alcohol delivery
July 9, 2019
Uber Eats adds dine-in option
July 3, 2019
Franchisees accuse Subway of rigging inspections to shutter stores
July 1, 2019
Grubhub trend report shows staggering growth of plant-based meat orders
June 28, 2019
Dunkin' sues franchisees for employment verification violations
June 27, 2019
79% of diners interested in personalized menu recommendations, report finds
June 26, 2019
Maintaining mouthfeel: The challenge of preserving food texture on the shelf and during delivery
June 25, 2019
Fast food customer satisfaction slips, report finds
June 25, 2019
Red Robin looks to pizza to drive off-premise sales
June 24, 2019
KFC's new flagship to serve as technology learning lab
June 21, 2019
EatStreet suffers data breach
June 20, 2019
Pizza Hut brings back iconic red roof logo
June 19, 2019
Dunkin' leverages Grubhub's geofencing to optimize NYC delivery
June 18, 2019
TGI Fridays picks up Uber tab for guests in pilot
June 17, 2019
Activist investor wants to remove five Red Robin directors
June 14, 2019
Digital restaurant orders growing at a double-digit clip
June 13, 2019
Subway giving franchisees $10K remodel grants
June 12, 2019
OpenTable partners with Upserve to enhance service
June 6, 2019
How restaurants can leverage the changing lunch break
June 5, 2019
OpenTable showcases LGBTQ+ restaurants for Pride Month
June 4, 2019
Popeyes seeks growth in hot Spanish market
June 3, 2019
Google Maps' latest update highlights popular menu items
May 31, 2019
Applebee's largest franchisee tests dropping delivery
May 29, 2019
Chick-fil-A taps AI to identify food safety issues
May 28, 2019
DoorDash secures $600M in another major funding round
May 24, 2019
Uber seeks approval for drone deliveries
May 23, 2019
McDonald's launches anonymous sexual harassment hotline
May 22, 2019
QSRs cash in on same-day pay to compete for labor
May 20, 2019
Sonic plans to test AI-powered menu
May 17, 2019
Chick-fil-A tests restaurant-run delivery
May 16, 2019
Deliveroo offers free skills training to its drivers
May 15, 2019
Starbucks secures $1B sustainability bond
May 14, 2019
Uber, Nuro reportedly in discussions for driverless food delivery
May 13, 2019
Postmates teams up with Square, Bringg
May 10, 2019
Noodles & Company launches personalized nutrition calculator
May 9, 2019
Google Lens can tell diners what to order at restaurants
May 8, 2019
More franchisee trouble for Subway as it's accused of arbitrary infractions
May 7, 2019
Domino's turns to blockchain-based AI solution to scale operations
May 6, 2019
Class action suit claims Waitr's fee hike broke contracts
May 3, 2019
Burger King campaign jabs at McDonald's Happy Meals
May 2, 2019
Why Chick-fil-A is opening a company-owned distribution center
May 1, 2019
Uber Eats, Deliveroo look to diversify with click-and-collect
April 30, 2019
Drone delivery may be on the cusp of a breakthrough
April 29, 2019
Sweetgreen reverses cashless-only approach
April 26, 2019
Report: McDonald's may end exclusivity with Uber Eats
April 25, 2019
Papa John's opens 2,000th overseas store as competition intensifies
April 24, 2019
59% of restaurant operators fear disruption by mobile-savvy rivals
April 23, 2019
45% of diners have tried a restaurant because of social media
April 22, 2019
Bite Squad expands breakfast delivery service
April 18, 2019
Just Eat buys POS system Practi to lock down restaurant loyalty
April 17, 2019
Restaurants adding surcharges to cover healthcare costs
April 16, 2019
McDonald's cage-free egg progress signals an industry sea change
April 12, 2019
Restaurant website developer BentoBox gains over $16M in funding
April 11, 2019
Even with more teenage workers, restaurants struggling to fill positions
April 10, 2019
Burger King settles lawsuit with franchisee from rodent video
April 9, 2019
Just Eat pulls its SkipTheKitchen delivery firm out of the US
April 5, 2019
Marijuana consumption expected to boost restaurant foot traffic, sales
April 4, 2019
Restaurant operators chase delivery, value menus to drive growth
April 3, 2019
Toast scores $250M in new funding round
April 2, 2019
Major League Baseball quietly resumes Papa John's partnership
April 1, 2019
Can a new CMO provide Papa John's the boost it needs?
March 29, 2019
DoorDash's new program supports immigrant-founded restaurants
March 28, 2019
Half of diners order delivery at least once a month
March 27, 2019
Virtual kitchen startup Keatz secures $13.5M in new funding
March 25, 2019
Study: 62% of diners blame both restaurants and delivery companies for bad service
March 22, 2019
Hawaii legislators contemplate strict plastics ban
March 21, 2019
Cooper's Hawk wants wine club members to dine at Ruth's Chris
March 20, 2019
Second lawsuit accuses Waitr of paying drivers less than minimum wage
March 19, 2019
OpenTable blocks data sharing with competitors
March 18, 2019
Denny's woos millennials with delivery, new marketing
March 15, 2019
Del Frisco's forges ahead on expansion plans despite significant traffic declines
March 14, 2019
Deliveroo diversifies with 2 new partnerships
March 13, 2019
McDonald's new gender initiative could boost recruitment and retention
March 12, 2019
Restaurants after #MeToo: How this 'wake-up call' is impacting harassment training
March 11, 2019
Bloomin' Brands' CEO exit widens gender gap in restaurant leadership
March 11, 2019
Philadelphia becomes the 1st US city to ban cashless concepts
March 8, 2019
National Restaurant Association comes out strongly against 'Raise the Wage Act'
March 7, 2019
Toast's new offerings reflect tech's growing role in customer experience
March 6, 2019
Poke concept Sweetfin partners with Postmates for delivery
March 4, 2019
Curry Up Now expands beyond California
March 1, 2019
Panda Express adds plant-based options following PETA petitions
Feb. 27, 2019
Yelp's diversification generating significant user growth
Feb. 27, 2019
What JAB Holding's IPO plans mean for Starbucks
Feb. 26, 2019
Cheesecake Factory debuts Asian fast casual concept
Feb. 25, 2019
NYC crackdown slows momentum of CBD-infused food and drink
Feb. 25, 2019
OpenTable to ban repeat no-shows in the UK
Feb. 21, 2019
Delivery mobile app market to hit $16.6B in 2023, report says
Feb. 20, 2019
Long John Silver's turnaround plan comes with corporate layoffs
Feb. 19, 2019
Blaze Pizza aims to go public, compete with Domino's
Feb. 15, 2019
Potbelly ups its value game with new menu
Feb. 14, 2019
Mexican chains jump on the plant-based bandwagon
Feb. 13, 2019
Shake Shack's first CMO tasked with revisiting self-order kiosks
Feb. 12, 2019
Restaurant reservations to spike 433% on Valentine's Day, study projects
Feb. 11, 2019
Postmates to join Grubhub on the stock market after confidential IPO
Feb. 8, 2019
RAVE's sales boosted by legacy Pizza Inn buffet concept
Feb. 7, 2019
Luckin's US IPO turns heat up on Starbucks
Feb. 5, 2019
Delivery dilemma: Are in-house innovations or third-party aggregates best?
Feb. 4, 2019
Starboard CEO to lead Papa John's board in $200M deal
Feb. 4, 2019
Investors bet on superfoods concept Everbowl
Feb. 1, 2019
Report identifies 3 keys to traffic growth
Jan. 31, 2019
Investors pressure QSR giants to reduce supply chain emissions
Jan. 30, 2019
Daphne's, Noon launch hybrid Mediterranean concept
Jan. 29, 2019
Luby's looks for a turnaround after failed proxy fight
Jan. 28, 2019
More foodservice operators asking for plant-based meats
Jan. 25, 2019
Can a chief people officer change Papa John's culture?
Jan. 24, 2019
Just Eat buys software startup Flyt for $28.7M
Jan. 23, 2019
Subway's struggles marked by another executive exit
Jan. 22, 2019
Sun Holdings takes the lead on a Taco Bueno turnaround
Jan. 17, 2019
FAT Brands expands co-branded Fatburger/Buffalo's Express units
Jan. 17, 2019
AmEx acquires Japanese restaurant reservation startup
Jan. 16, 2019
Restaurant prices post highest increase in 7 years
Jan. 14, 2019
BJ's Restaurants tests order-ahead, dine-in service
Jan. 13, 2019
Taco Bell testing vegetarian menu as meatless trend grows
Jan. 11, 2019
Report: Grubhub is the most-used delivery app
Jan. 9, 2019
Can casual chains woo millennials, Gen Z with craft cocktails?
Jan. 9, 2019
Illegal Burger parent to test CBD-infused food
Jan. 8, 2019
Industry veteran tapped to drive Quiznos turnaround
Jan. 7, 2019
Red Robin taps new CFO to help with turnaround
Jan. 4, 2019
Cicis incentivizes franchisees as part of expansion plan
Jan. 3, 2019
What will become of Taylor Gourmet in trademark bidding war?
Jan. 2, 2019
Coca-Cola leads $10M funding round in POS platform Omnivore
Dec. 21, 2018
Chipotle kicks off college bowl season with two campaigns
Dec. 19, 2018
Macaroni Grill considers more acquisitions after turnaround
Dec. 19, 2018
Just Eat under pressure from activist investor
Dec. 18, 2018
Taco Bell's new value menu forces competitors to keep pace
Dec. 17, 2018
How restaurants are using benefits to win in a tight labor market
Dec. 17, 2018
Starbucks opens 23,000-square-foot Reserve Roastery in NYC
Dec. 14, 2018
Money, remote work drives eat-from-home trend
Dec. 13, 2018
Deliveroo's jump into brick-and-mortar heats up delivery competition
Dec. 12, 2018
John Schnatter reignites debate about Papa John's fate
Dec. 11, 2018
Goldbelly grows footprint with FoodyDirect acquisition
Dec. 10, 2018
Will activist pressure force a Del Frisco's sale?
Dec. 7, 2018
Flynn Restaurant Group becomes largest franchisee with Arby's buy
Dec. 6, 2018
Uber Eats tests promoted placement model for restaurants
Dec. 5, 2018
New executive hires prime Potbelly for a turnaround
Dec. 4, 2018
A look back: How the midterm elections did — and didn't — impact restaurants
Dec. 3, 2018
Could a sale fix Jack in the Box's revenue, franchisee woes?
Nov. 30, 2018
Cracker Barrel navigates guest satisfaction issues as off-premise business grows
Nov. 29, 2018
Report: As major bidder backs out, Papa John's may have to recover on its own
Nov. 28, 2018
Will additional funding for Deliveroo spark a deal with Uber Eats?
Nov. 27, 2018
Global food delivery companies struggle to reach profitability
Nov. 26, 2018
How will restaurants contend with rising minimum wages?
Nov. 21, 2018
Restaurant deals app aims to fill empty seats at the last minute
Nov. 20, 2018
Panera intensifies breakfast competition by adding delivery
Nov. 19, 2018
Famous Dave's explores virtual kitchen models
Nov. 16, 2018
Will Uber's rewards program be enough to create delivery loyalty?
Nov. 15, 2018
Chick-fil-A launches nationwide delivery with DoorDash
Nov. 14, 2018
Another activist investor takes a stake in Jack in the Box
Nov. 13, 2018
Frustrated Papa John's franchisees hire lawyer as sales slip
Nov. 12, 2018
How restaurant CMOs are adapting to emerging tech, media channels
Nov. 12, 2018
Can a sale drive a Papa Murphy's turnaround?
Nov. 9, 2018
Will Slice's deal with TripAdvisor even the playing field for independent pizzerias?
Nov. 8, 2018
Starbucks' delivery expansion in China may not translate so easily in the U.S.
Nov. 7, 2018
Could Resy's acquisition of Reserve threaten OpenTable's reign?
Nov. 6, 2018
SoftBank bets big on Zume's 'baking on the way' technology
Nov. 5, 2018
Are off-premise channels a silver bullet for the casual dining segment?
Nov. 5, 2018
Yelp launches Nowait kiosks to trim restaurant wait times
Nov. 2, 2018
Private equity suitors reportedly wooing Papa John's
Nov. 1, 2018
Jack in the Box franchisees ask for board seat, marketing audit
Oct. 31, 2018
Sweetgreen raises $200M, joins the unicorn club
Oct. 30, 2018
Venture capitalists are investing big in delivery, but will third parties last?
Oct. 29, 2018
Starbucks can't quit its specialty Frappuccinos, despite sliding sales
Oct. 26, 2018
Will McDonald's new sandwich help breakfast sales rise and shine?
Oct. 25, 2018
Uber Eats aims to cover 70% of the U.S. this year
Oct. 24, 2018
Bloomin' Brands comes under activist investor pressure
Oct. 23, 2018
Google adds reviews to Maps, putting pressure on restaurants
Oct. 22, 2018
Washington, DC mandates sexual harassment training for restaurants
Oct. 19, 2018
Denny's taps CRM platform Punchh to boost customer engagement
Oct. 18, 2018
Most diners order delivery through restaurants, not third-party apps
Oct. 17, 2018
Uber Eats continues to grow virtual restaurants business
Oct. 16, 2018
From fast to fancy: QSRs go upscale to compete with fast casual
Oct. 15, 2018
Sonic's $4.3M settlement highlights data breach challenges
Oct. 15, 2018
As Square's CFO departs, the restaurant payments race could heat up
Oct. 12, 2018
Will activist investor's $900M stake fix Starbucks' lackluster sales?
Oct. 11, 2018
Danny Meyer gives $20M vote of confidence to 'category disruptor' Goldbelly
Oct. 10, 2018
Kitchen United scores $10M in funding as demand for off-premises dining grows
Oct. 9, 2018
Zöe's Kitchen slapped with class-action suit ahead of Cava merger
Oct. 8, 2018
Washington, DC becomes the newest battleground over tipped wages
Oct. 5, 2018
Pieology tests drone delivery as a tech war heats up between pizza chains
Oct. 4, 2018
Activist investor takes stake in Papa John's
Oct. 3, 2018
Will Chipotle's new loyalty program lure customers back?
Oct. 2, 2018
QSR efforts to make healthy kids' meals aren't changing eating habits
Oct. 1, 2018
Shake Shack's 'Innovation Kitchen' allows for real-time product testing
Oct. 1, 2018

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